Login issue redirects to account page (ref#83W2A7)

Support
1

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

How can we help?

· None of the above

Other options

· My Roon software won't start up

Describe the issue

When i try to log into my free trial I keep getting sent to the account page

Describe your network setup

Im just using a macbook pro laptop

2

Hello @jwvs,

Thank you for reaching out, and welcome to the Roon Community!

When you attempt to log in but get redirected back to the account page, it usually indicates a browser session or cookie issue.

To help narrow this down, could you please try the following:

  1. Copy the full URL you are being redirected to the browser.
  2. Try logging in using a different browser (for example, if you’re using Safari, try Chrome or Firefox).
  3. If that works, return to your original browser and clear cookies/cache for roon.app, then try again.

Please let us know the results so we can continue troubleshooting.

3

Hi @jwvs,

Please also try disabling content blockers in your default browser to ensure the URL redirect isn’t being intercepted.

Let us know if you still require assistance - this thread will auto-close without a response from the OP. Thanks!

4

Diagnostics indicate activity on your Roon account since you first posted here and we haven’t seen a response. We’re going to allow this thread to close automatically under the assumption that this login issue was resolved behind the scenes.

If you require further assistance, please reach out in a new support request to reactivate the conversation. Thank you!