Login issue with newly installed Nucleus One (ref#DDQMO6)

[dennisy]

What’s happening?

· I'm having trouble logging in

Where are you having trouble logging in?

· I can't log into the Roon app

How can we help?

· I'm having trouble with my Nucleus hardware

Other options

· Other

Describe the issue

Can't log into with newly installed Nucleus One

Describe your network setup

Ubiquiti network system

[daniel]

Hi @dennisy,
Thanks for reaching out to us about this issue. Can you let us know what step of the login process you’re getting stuck on? Specifically, does the app open your browser so you can sign in, or does it fail before that point? Any details you can share will help us pinpoint the issue.