Login loop issue with Roon Mobile on iOS devices (ref#G7H891)

Support
1

What is the operating system of your Roon Server host machine?

· Windows

What kind of device are you using to perform the login?

· iOS

Where are you trying to login?

· I can't log into Roon

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I cannot switch to a different device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· 12.10pm EST

Describe the issue

When I try to login, I get "Roonmobile" wants to use "go.roonlabs.com" to sign in. I press continue and get Welcome back! Make sure you downloaded this app from Roon. I click sign in, enter my details and get sent back to Welcome back! Make sure you downloaded this app from Roon. I have tried 2 ios devices. Two friends I asked are having the same issue.

Describe your network setup

ISP is Bell Canada. Giga Hub

2

Hey @Riaz_Charania,

Thanks for writing in! When you attempt to log in, do you see an ‘InvalidCallback’ error by chance?

If so, this is a known issue that our team is already working on a fix for. Let me know, thank you! :folded_hands: