Login looping issue on QNAP with Mac Desktop App (ref#E93907)

Support
1

What is the operating system of your Roon Server host machine?

· Roon on a NAS (Synology, QNAP, ASUSTOR)

What kind of device are you using to perform the login?

· Android

Where are you trying to login?

· I can't log into Roon

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I cannot switch to a different device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· 3:27 MST

Describe the issue

Login keeps looping and I cannot get to the unauthorized UI. removed Roon from the QNAP, deleted and renamed Roon folders, reinstalled multiple times along with the Mac Desktop App, and cannot log in

Describe your network setup

QNAP with Roon installed, wired to router, RoPiee waited to router, MacBook with Roon (latest version) installed and Mac connect to router wirelessly.

2

Hello @Don_Ashley,

Thank you for the detailed description — based on the behavior you’re seeing, this does not appear to be a QNAP or Roon Server issue.

The login loop is most commonly caused by the system’s default web browser blocking the authentication pop-up or redirect used during sign-in.

Even though you initiate the login from the Roon app, the authentication itself is handled by your default browser.

Please try the following:

  • Copy the login URL from the address bar
  • Paste that URL into a different browser
  • Complete the login there, then return to Roon
This often works when the original browser blocks the redirect or silently closes the authentication window.
3

Hi @Don_Ashley,

Try disable adblockers. These tend to intercept the URL redirect back to Roon and cause the login loop.

Diagnostics show a few logins since you posted here, so we’re going to tentatively mark this thread resolved.

Please let us know if you require any additional assistance. This thread will eventually auto-close without a response.

4

Ad blocker changes made. Still issues access roon seaarch.

5

Search? Previously it was a log in issue

6

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