Login redirects to billing during free trial (ref#RR0EKQ)

[gerrychristie4]

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

How can we help?

· I'm having trouble adding music to my library

Other options

· My Roon software won't start up

Describe the issue

any time I try to log in it goes to billing. I just started my free trial today

Describe your network setup

Mac OS eversolo a8

[connor]

Hi @gerrychristie4,

Thank you for your post.

Are you referring to the single-sign-on page launched in a browser when you log into Roon via the app or Roon Community?

Diagnostics indicate you have multiple RoonServers set up concurrently on two different machines. Which is the machine you intend to use in your current setup?

For due diligence, confirm that the credentials you’re using to login to Roon are the same associated with your trial account.

Your post has reached the technical support form. We’ll alert the Accounts team of this issue, but to expedite assistance, please kindly re-submit the contact form again and select the option concerning “Subsription and Billing” to reach our accounts team directly.

Thank you!