What is the operating system of your Roon Server host machine?
· MacOS
What kind of device are you using to perform the login?
· Mac
Where are you trying to login?
· I can't log into Roon
Have you been redirected to [https://account.roon.app](https://account.roon.app) (the Roon login page) in your browser?
· Yes
Please try clearing the browser cache and cookies for the [l](https://account.roon.app/)ogin page where you have been redirected
· No, the issue remains the same
Content / Popup Blockers
· No, the issue remains the same
Temporarily try to use a different browser
· No, the issue remains the same
Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.
· No, the issue remains the same
Different device
· I cannot switch to a different device
Are you still facing the issue on the different device
· No, the issue remains the same
Record the timestamp
· My time zone is EST. The time is: 3:31 PM at start of login. I abandoned attempt at 3:32 since its a permanent circle.
Describe the issue
I have tried to Log in to Roon and each time I'm brought to the Roon login page but the login times out. I have a Mac and upgraded to Tahoe recently. For the past 8 years I've had only minor problems, but with this upgrade I can't get access to Roon and the few times I have succeeded after multiple re downloads, then I can log in to Tidal or Qobuz as the same spinning circle time out occurs. I have made sure all the ad blockers are off and all firewalls shut down. I've tried Safari and Firefox with the same result. I've rebooted my router and even changed the DNS to 1.1.1.1. When I go onto a friend's laptop running Ventura and using my network there is no problem so I don't think its a network problem. Interestingly I'm struggling to open the actual Roon websites like your homepage on the Tahoe device but not on the Ventura device. right now I have a very expensive music system that is going to waste because Roon is not playing with Tahoe. I really hope you can solve it, but if not, I'm done with Roon.
Describe your network setup
Verizon if my ISP. Router is FIOS and I"m hardwired to my desktop with an ethernet cable
Do you by any chance have multiple networking interfaces active (both WiFi/Ethernet)? Is there any change in behavior if you try to disable all but one interface?
Are you making use of any VPNs, adblockers, hardware blockers? Is the issue the same with these disabled/bypassed if so?
First, navigate to System Settings → Privacy & Security → Local Network and grant Roon local network access.
Next, try disabling content blockers (adblockers) and clearing cookies in your default browser. This should ensure the browser re-direct from the login URL isn’t intercepted before Roon can reopen.
I’ve done all that multiple times and have used Chrome, Safari and Firefox so I don’t think its related to a specific browser. I’ve gone into the Mac and turned down or off virtually all security settings. I don’t think its the network, because I got Roon going easily with no problems on an old Mac Pro running Ventura and it never had a problem on my desktop running the last Mac OS.
Express VPN is off, but I’ve used it for years without problems. I did try with Wifi off but not with Ethernet disconnected. Ill try that and let you know.
I was actually able to solve the problem by disconnecting an ethernet cable from a splitter and plugging in directly to the router. Still not sure why it worked right up to the day I installed Tahoe and not afterwards, but it worked.
Thank you for the follow-up — we’re glad to hear that connecting your Mac directly to the router resolved the login issue. macOS Tahoe appears to be more strict with network interface handling, so removing the splitter likely eliminated the conflicting path that was interrupting the login flow.
Since everything is now working as expected, we’ll consider this case resolved.
If the issue returns or you notice any new behavior, just let us know — we’re here to help.
