Long song titles not displaying correctly (ref#KRNSYE)

What’s happening?

· I don't like how the product works

How can we help?

· None of the above

Other options

· I want to report a metadata issue

Describe the issue

I noticed that with long song titles, the screen doesn’t display it correctly. The last part is missing

Describe your network setup

Intel Nuc > playing on a denon 2600 > iPad as remote

Something’s not quite right here … the title should be blue, just like the heart. This particular title displays correctly on my iPad (wrapping to a second line.)

Can you confirm the following:

  • Version of Roon server
  • Version of Roon remote on the iPad
  • iPadOS version

Roon runs on Rock, version 2.1, build 271
Roon server, version 2.0, build 1483
iPad OS, version 18.2
iPad Roon, version 2.0, build 1480

Forgot to check something; what did the file or metadata said?

Went to metadata, seems that roon doesn’t handle the files meta tag correct:

When chosen the file as metadata, Roon displays correctly

Had a restart from the nuc, as the software suggested it. On build version 1490 when it comes to the Roon server software.

With the correct metadata (the one from the file) it displays correct. But it’s not blue. The heart is, the text is not. It is blue in other songs.
Also tried another song with a long title. That one is also blue.
There is no difference in color if I use Roons version of the metadata or my own. So o idea why it’s not blue. Tried several files now, this one seems to be the only white one. It’s that you pointed it out, I didn’t noticed

Not completely sure about this, but I think that it’s only blue when you can click on it. This will then take you to the ‘composed by…’ page.
So probably, when a title is not blue, there is no composer meta data for that track.

You seem to been right Arlen, the blue ones are clickable

Some of the tracks do have composers, but are neither blue nor clickable… odd… :man_shrugging:

Hi @Jeroen_de_Jong,

Can you please upload a copy of the local track, “When the Bed Breaks Down, I’ll Meet You in the Spring” here? Media uploader.

Uploaded the file from my storage

Hi @Jeroen_de_Jong,

Can you please provide an additional copy of the affected album at this link?

If possible, please also enable logging on the iPad by following the steps un “iOS” in the directions here. Please upload a file of iOS Roon logs to our File Uploader at your convenience.

The team has captured the relevant diagnostics from RoonServer and escalated to QA in the meantime. Thank you!

All done!

Thanks for the support so far. The world has much larger problems but it’s nice to see this is picked up so fast and well

Hi @Jeroen_de_Jong,
I wanted to give you an update on your case and prevent this thread from closing automatically. QA is currently trying to reproduce this state in house. We will let you know here when we know more. Thank you for your continued patience!

The song doesn’t play less for it, no worry’s. I’ll wait

Hi @Jeroen_de_Jong,
Thanks for your continued patience. We will let you know when we know more!

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