Looking for Roon Core... Issue

[Alex_Nakayama]

Core Machine (Operating system/System info/Roon build number)

Nuclus+

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Hardwired Ethernet

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Auralic Vega G1

Description Of Issue

Everything was working fine before, And now all my apps both ipad and iphone is looking for Roon core. I have hard rebooted the nuclus+ couple of times but nothing… Can you help?

[noris]

Hello @Alex_Nakayama,

Welcome to the forum! Are you still able to access the Nucleus Web UI tab? If you are, can you please share a screenshot of what you see listed on it, specifically the networking section? This WebUI should look similar to this (for reference):

[Alex_Nakayama]

Thank you for your attention. Unfortunately, I cannot access Web UI either from my ipad nor iphone…

Thank you.

[noris]

Hi @Alex_Nakayama,

Can you please connect the HDMI output from the Nucleus to a TV or Monitor? It should show something like this, please share a screenshot of what it looks like on your end:

[Alex_Nakayama]

Thank you so much Noris.
I don’t have a spare HDMI cable right now, I will get back to you shortly.

Thank you,

Alex

[Alex_Nakayama]

Hi

I just tried connecting HDMI to my pc but nothing. Is there any prompt of software I need to start to see the diagnosis as you have shown me?

[Alex_Nakayama]

Not quite sure if you read my reply.
I did connect the nuclues+ using HDM to my notebook PC, how do I get that the screen like your above?
Newbie here, if you can give me a step by step, it would be appreciated.
Thank you!

[Nepherte (Bart Verhoeven)]

Have you tried navigating to http://192.168.1.101 in your browser? What do you see?

[Alex_Nakayama]

This is all I get…

[noris]

Hi @Alex_Nakayama,

@Alex_Nakayama

I just tried connecting HDMI to my pc but nothing. Is there any prompt of software I need to start to see the diagnosis as you have shown me?

No, there should be no special screen that you need to access for this.

1. Have you tried a different HDMI cable / monitor?

2. What do you see on the Nucleus itself, do you see any power lights turning on?

3. Where did you purchase this Nucleus from, was it from a dealer or from our Amazon storefront?

[Alex_Nakayama]

Thank you for your reply

1. I will try with different HDM cable and monitor shortly.

2. Nucleus does turn on/off with LED light coming on at the power switch as well as the LAN connection.

3. I have purchased the Nucleus+ from your Amazon front last November.

I will get back with #1 result in a couple of days.

thank you for your help.

[Alex_Nakayama]

Finally hooked it up to TV and got the diagnosis.

I hope you can zoom and read the texts.

[noris]

Hi @Alex_Nakayama,

Thanks for sharing that screenshot, it is appreciated! Yes, this screenshot confirms the issue, you have been impacted by a rare bug, but this is recoverable from. Please see the following thread for more details:

Roon OS woes, build 1.0.221 [resolved]

What happened We released a new version of Roon OS (for ROCK and Nucleus), and while the majority of installs were fine, a small number were left not-booting. With Roon OS 1.0.221, our primary goal was to implement support for NUC10 devices with ROCK, which included the requirement of updating the Linux kernel. In recent months we’ve seen an increase in requests for this support, and @danny stated last month that this build was in more advanced testing outside our company’s lab: This Roon OS…

A user provided a guide a bit lower in the thread (please be sure to use the recovery, not the install option):

Roon OS woes, build 1.0.221 [resolved]

This is what worked for me "Next steps for those affected ROCK For those running ROCK, you’ll want to download the latest version here and run the recovery function . Note that if you install instead of recover, your database and settings will be lost, so it’s important you choose the correct option. [/quote] Option 1: Windows / Mac OS / Linux Plug in your USB flash drive (it must be larger than the factory reset image size – 1GB is more than enough). Download and install Etcher from https…

If you run into any issues with the procedure, just let us know!

[Alex_Nakayama]

Problem solved. Thank you so much for your help.
Now, it rolled back to the last software version. Now if I update again I assume that the same problem will occur?

Should I wait for the next update?

[noris]

Hello @Alex_Nakayama,

Thanks for letting us know that the procedure resolved the issue on your end!

@Alex_Nakayama

Now if I update again I assume that the same problem will occur?

The recovery option was needed in this case because the Nucleus was failing to boot. Our latest build addresses this issue, so it is safe to update to the latest version of Roon. If you run into any other difficulties with Roon, please just let us know!