Core Machine (Operating system/System info/Roon build number)
Windows 10 home version 1909.
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Router - LAN cable - Cisco unmanged switch - LAN cable - Windows PC (Jcat PCIE network card)
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Samsung tab A tablet
Goggle pixel3A phone
Description Of Issue
Losing connection to the core. (For all remote devices)
After a few minutes, when the remote is untouched, the connection to the core is lost.
There is also no connection possible when the core is already active for a few minutes and then starting up the remote-app.
Recovering the connection is only possible ;
restart the core, or
pull out the LAN cable out off the Windows PC and plug it in again.
The next time this occurs would you kindly use the directions found here and send us over a set of logs using a shared Dropbox link. Please also let us know the time that the disconnect occurs.
Hello @Hans_vandenbarg, I have a meeting scheduled with the team to discuss your thread and would like to provide diagnostics from your remotes as well. Could you please open Roon on those remotes for a few moments so their diagnostic reports could upload? Thanks!
Hello @Hans_vandenbarg, I wanted to confirm that you’ve tried a different Ethernet cable to the core and that you have reinstalled the app on one of your devices to see if that helps? Let me know!
Yes. I did. And nothing helpes.
At this moment I made the ‘Time-out’ on my samsung tablet inactive. So the tablet keeps continually ‘on’ to maintain the connection. But now the battery is quickly running low.
So I need a solution… please help …
Hello @Hans_vandenbarg, could you tell me what model router you’re using? Also, if you manually enter the core’s IP once the tablet disconnects, are you able to establish a connection? I’d also recommend entering 255.255.25.255 as the core’s IP on the tablet next time the issue occurs to see if that works.
Hi Nuwriy,
router is stock T-mobile Huawei HG659.
If tablet disconnects, I can’t connect again. I only can re-connect if I shut down the core on the server and start-up the core again (by mouse, I dont have to restart the windows pc).
On my router I cant use 255.255.25.255 . I only can pick pre-defined ip addresses in pick-list.
The way I make static ip-address on router : Home network / Lan interface / DHCP reservation /
Kind regards, Hans
Hello @Hans_vandenbarg, my apologies for the confusion here. When your remotes aren’t able to make a connection, you should see a “help” option on your screen where you can manually enter the core’s IP, this is where I want you to enter the multicast address 255.255.255.255 rather than the core’s IP and let me know if that works.
Hi Nuwriy, please be more specific. I am a user. Not an it-specialist. I don’t see a ‘help’ option. Which screen should I look ? at the tablet? or at the windows pc ? I can’t see a help option on both screens.
Please tell me exactly where to look and what to do.
Thnx…
Kind regards, Hans