Running the lates Roon; latest IOS updtae.
Hello,
For the past few weeks, when I listen to Roon through my streamer’s Network, it loses connectivity every few minutes and is basically un-listenable.
It forces me to go thru the USB setting from my Mac, where it palys fine.
I’ve rebooted the streamer multiple times, the router, switches… yet when I play directly through the streamer’s apps (NAS, Tidal, Radio…) no loss connection.
Is there anything you guys can point to that can solve this?
No new equipment recently.
We’ve seen that some technicolor routers cause Roon to have difficulties communicating to networked endpoints. This can be resolved by adding exceptions for Roon and RAATServer to the router’s IPv6 firewall settings.
Ethernet Over Power (EoP)
The quality of Ethernet Over Power solutions varies quite a bit, and generally it will be less reliable than Ethernet. There are times it can work well, but if you’re having a problem and powerline ethernet is involved, we recommend temporarily replacing the ethernet over power connection with a real ethernet cable to see if things improve.
While not ideal I agree, I’ve been using power co,nnections for internet for 10 years without issues.
I will certainly try the firewall suggestion.
I’ll keep you posted and thanks.
I am in the Gateway site and cannot give any specific access to sites. Firewall is in low security. Provider tech doesn’t know anything.
see firewall screenshots please.
Any suggestions.
The network dropping seems to have started when I got this new router 2 months ago FWIW.
Roon?
The Technicolor unit does not have any options to white-list sites. The firewall is on low security.
It seems to lose connectivity otentimes when I use my phone to go on the internet.
Is there not a crash report I can generate when this happens?
Hello @Bernard_Aubin, are you getting a better connection with IPv6 disabled? If not, do you have another router you can try? According to our network guide we generally do not advise the use of ISP-provided routers and trying a different router would be worth a try. Please let me know!
Poor quality or underpowered routers can play a major role when it comes to networking difficulties. 802.11n was superseded by 802.11ac five years ago, so at this point, 802.11n routers should be considered obsolete. Furthermore, the performance difference between early 802.11ac routers and current models can be substantial due to differences in CPU/RAM allotments. ISP-provided routers are often underpowered and poorly behaved. Finally, we strongly recommend against using Apple network devices such as the Apple Airport Extreme and Airport Express (note: it’s fine to use the Airport Express as an Airplay device). To ensure the best performance, we recommend against using these devices.
Hello,
I talked to the service provider to see if I could swap his Helix modem-router for one I’d purchase but he said Helix required that unit to operate.
I’m running out of options!
No crash report?
Hello @Bernard_Aubin, if you want to try a different core:
Open Roon on the other PC you wish to try as the Core
Roon Settings -> General
Disconnect
On the “Choose your Core” screen, press “Use this PC”
If asked to Unauthorize, you can go ahead and do so. You are limited to one active Roon Core at a time but you are free to switch between them as often as you’d like.
Verify if the same behavior occurs on the different PC
And for your second question, if the WiFi is still running to the same router then that would invalidate the test. We would want to try a completely separate network.
Hi,
Have been away from my system.
Setting up a 2nd PC to run Roon is a pain and will take a while.
The disconnection seems to happen when I use my phone to write an email or… anything, sporadically.
Oh crap: Roon just crashed without my phone doing anything.
How do I send a crash report?
Hi,
Having trouble getting spare pc’s to set up the temp core.
Working on it…
Crashes occur regularly, actually, occur always when using the Bartok in network mode.
Thx
