I updated to the latest version of Roon, and now when I choose an artist, and play either a track or the Album, the music will start and then go silent after about 5seconds. I am on Apple OS 10.12.4. This issue did not exist in the previous version of Roon,
Hi @Steve_Nitenson ---- Thank you for the report and sharing your feedback. Both are appreciated!
Based on the symptoms you’ve reported to us, it would appear that you are receiving audio dropouts. Our [knowledge base] (Loss of Sound after 5 seconds) has very good documentation on what can cause dropouts to occur and the best way for troubleshooting them. Can you give the article a read and let me know what you’ve tried so far?
Lastly, to help me better evaluate this behavior you’re reporting to us, may I kindly ask you to please provide the following:
An expanded description of your current setup as seen here.
Please outline your network configuration/topology as well as providing insight into any networking hardware you may be implementing. I want to have a clear understanding of how your devices are communicating and what tools are being used to make those connections possible.
Can you provide some further insight into this behavior?
Does it occur with the same album/track(s) each time?
Do you find that file format and bit/sample rate have any influence on this issue?
Are you noticing this just with your personal collection or with TIDAL content as well?
- Do you have any active firewalls or antivirus applications currently running on your setup?