Lost 99% of my cover art after latest update [Resolved - Cleared Cache]

Support
1

Core Machine (Operating system/System info/Roon build number)

ROCK on NUC, version 1.7 - 571

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

NUC via gigabit to switch, via gigabit to NAS Synology DS1819+, holding 31,000 albums

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

wifi to Devialet using RAAT

Description Of Issue

This morning I have lost almost all cover art, across the entire library, with small exception of a few dozen albums added in the past 2 days. Nothing has changed in my network. Everything worked fine 2 days ago.
Added data point: all cover art ALSO disappeared from Qobuz. When viewing ‘new releases’ on Qobuz, I get the first 5 covers, then only grey squares.

When I go into the library and click on a couple of the ‘grey square’ albums, then Edit and look at Album Artwork, I see the little black circle churning next to the image link. The same everywhere. The images have not moved or been altered, yet Roon can’t find them anymore.

2

Patrick, have you tried a lower value for the image cache? This can be done in the settings menu.

3

The value appears to be set at the minimum 64MB. Shouldn’t I increase it rather than try to lower it?

4

Have you rebooted the NUC and NAS? I would increase the memory for artwork to 256mb.

5

I just increased the imgage cache from 64 to 96MB and forced a rescan. No album art shows up for any of the albums I added this morning. Reboot will be next step but I am listening to music at the moment :slight_smile:

6

A reboot should always be a first step as with anything computer related.

7

I once had a problem with cover art because my cache was too large. Your problem is probably related to something else. But indeed, as suggeted above, a reboot might do the trick.

8

I rebooted both NUC and NAS. Zero change…

9

It has happened to me two or three times in the past. What I did is to “Clear Cache” under setup and restart the remote. This fixed my problems. Hope this solve your problem.

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10

That fixed it! Cleared the cache and all images came back. Thank you!!

11

Glad that helped. Enjoy the music. I am amazed that the possibility of losing cover arts did not destroy your mood to enjoy the music. I might have a different response than you if I that happened to me.

12

Haha! I have had a few odd issues with Roon over the past year or so, and in each case there was a solution provided fairly quickly, so I have learned not to panic / overreact when it happens. As my wife will attest, this Zen approach is not my natural response :slight_smile:

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