Nucleus+ (rev B) 4TB
Connected directly to Xfinity Modem via ethernet cable
Device has connected flawlessly for over a year and now cannot connect at all. I have tried rebooting Xfinity modem, new cables, rebooting Nucleus+, etc. It is clear the device is powering up and the ethernet port shows activity. I do not think it is a connectivity issue; I think it is the device itself. I used to be able to access the device via IP address and now no longer can. The device’s MAC is also no longer visible on my network. I am out of ideas. The only conclusion I come to is that the Nucleus+ device is no longer working properly.
What are my next steps to get my much-loved device back up and running?