Lost all play history since March?

Core Machine (Operating system/System info/Roon build number)

Intel NUC NUC7I5BNH. ROCK 1.7 (build 667).

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Wired Ethernet.

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Ropieee on a Raspberry Pi 3B+. Version 1.7 (build 571), Ethernet in. USB out to Marantz NR1510.

Description Of Issue

Noticed today that all listening history since March (or thereabouts) has been wiped. Albums I added to my library this week which I know I have listened to are now listed as newly added. Also playlists where I keep track of what albums from the library from 2020 I have yet to listen to are now full (224 albums), when in reality it should have been about a handful of albums I had not listened to.

I keep regular backups, so I guess it is just a matter of restoring a recent one, but have no clue how to go about to do that (and which is the most fresh backup – 0b or de or ff or xx?

Lastly why has this happened? Last night I heard the NUC run it’s fans a bit faster than usual, so turned it off for the night. Turned it on today and now I see this issue.

Actually, it is more strange than this. On my remote on my Macbook Pro all this is missing (and new plays are not being counted). Didn’t notice that no play counts were added, which make it seem like something else than just loosing the play history.

So I opened my other remote, iPad Pro. On that one all history is there. What gives. O_o

Hi @Martin_Friberg,

Were there any changes at all to your storage location?

When you go to restore, you’ll want to choose the entire RoonBackups folder and Roon will provide you with a list of available backup dates.

See I didn’t tag you in the response, so trying again.

No, not that I am aware of. It is usually constantly on for weeks nowadays and the night before I turned it off – this was the only change.

On restart I had to unplug the backup pen drive, as it is set to boot from that USB input. This I have done many times before without hiccups.

One of my remotes (macbook pro) still shows no play count indication after a track has been played. Should I try to uninstall and reinstall Roon on this remote? What could be the cause of this? I thought such information came from the core and not the remote…

iPad Pro shows play history just fine.

Hi @Martin_Friberg,

Thanks for providing those additional details!

Yes, this is correct, play information comes from your Core and your remote should just be displaying it. Since the Macbook is not your remote, please try to perform a Roon Remote reinstall using these instructions:

  • Make a Backup of your current Roon Database
  • Exit out of Roon
  • Navigate to your Roon’s Database Location (on the Mac - under ~Library)
  • Find the folder that says “Roon”
  • Rename the “Roon” folder to “Roon_old”
  • Reinstall the Roon App from our Downloads Page to generate a new Roon folder

Let us know if this helps!

Hello noris. No, it made no difference. Recently played items are the same things from back in March and no play count is added when playing a track.

Hi @Martin_Friberg,

On the Mac with this issue, what do you see listed as the Core under Roon Settings -> General?
Do you perhaps have you Mac accidentally set up as a second Core or is it indeed connected to ROCK?

Not sure. At the top of General it says Core: ROCK and lists the IP which is the adress of my NUC.

Hi @Martin_Friberg,

Can you please use these instructions to send me a log set from your ROCK Core and affected Mac as well? If you have any issues accessing logs, just let me know and I can clarify.

Hello noris.

I can now report back that I have found the issue. It was an user issue: For some reason on the macbook pro remote, my wife’s account was selected. As play count seem to be locked to the account active on the remote, of course no additional plays were being showed (I only queue items from my ipad pro and iphone out of habit).

Mystery solved.


Hi @Martin_Friberg,

Thanks for letting us know you were able to resolve the issue, that’s fantastic news!

This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.