Lost Connection to audio Device

Support
1

Roon Core Machine

Mac Book Pro

Mac

Networking Gear & Setup Details

Connected Audio Devices

Fosi Audio USB DAC

Number of Tracks in Library

Description of Issue

My DAC intermittently disappears from the Roon Audio Device List even though it was there many time.

The only way I know to fix is to reboot Roon app several times until finally it shows up.

What is wrong?

4

Hey @Joe_Celento,

Thanks for writing in and for your patience so far. Sorry to hear your DAC keeps disconnecting from Roon!

A few important details to know:

  1. How is your DAC connecting to your core?
  2. How is your core connected to your router/network?
  3. Is there any pattern to when the issue occurs? Specific file formats/ streaming content vs local content, time of day etc.

And with that, if you’d like, we can enable diagnostics mode for your account, which will send over a set of logs from your Core device automatically, and then upload to our servers for analysis.

If you’d rather do it yourself manually, please use the directions found here and send over a set of logs to our File Uploader.

Thanks :+1:

5

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