Lost connection to NAS music folder

Support
1

Core Machine (Operating system/System info/Roon build number)
iMac 2.8 GHz Intel Core i5 OSX 10.14.6 and Roon Nucleus, both on 1.7 build 511

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Cat 6 wired connections between iMac and Nucleus and Synology DS418J NAS

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Description Of Issue
Used IP address initially to connect Roon iMac to folder on NAS and that worked for a year but have since lost connection.

Can’t figure out path to enter it via SMB instead. Get Info is greyed out as an option when I click on the Roon Music folder on the NAS that I want to share.

It seems like I’m signed in to NAS because I can play music files stored on it via iTunes?

I guess I can use IP again by getting it off router?

3

Hi @David_Bettridge,

Can you share a screenshot of what you see when you go to Settings > Storage?

Did the IP address of the NAS change?

4

Hi Dylan, thanks for the quick response.

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I assume the IP address changed. I was hoping to point it to the folder via SMB so the next time the IP address changes I won’t have to do this again :wink:

5

The weird thing is dbPowerAmp, which I’m using to re-rip my CDs into AIFF, did not lose connection to the folder in question.
Also, if I did lose that connection it lets me navigate there like most Mac programs by just following the branches and clicking on it instead of having to know the smp address :frowning:

6

Hi @David_Bettridge,

When you enter the SMB path what do you see? Can you share a screenshot of what you enter and the error you are receiving?

7

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44%20PM436×596 30.7 KB

56%20PM

I’ve tried different version of the folder name; all caps, upper and lower case, space between, no space between…

8

Hi @David_Bettridge,

Do you have a username and password that you use to log in to the NAS? Can you try entering that username and password here?

9

That did it!
Thanks so much for your help, seems connected again.

  • David
10

Hi @David_Bettridge,

I’m glad that things are working for you now! Please feel free to reach out if you ever have any other questions or issues. Happy listening :headphones:

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