Lost connection to Nucleus—no Ethernet lights

Support
1

Roon Core Machine

Roon nucleus + rev.b—latest OS

Networking Gear & Setup Details

Eero mesh router

Connected Audio Devices

Synergistic Research Ethernet switch, ayre qx-5, iPad as remote

Number of Tracks in Library

165000

Description of Issue

The Ethernet lights on back of the Nucleus went out this morning. Unit is about 1 yr.old. Can’t connect to Roon. The power button lights up and I can turn the Nucleus off & on via the power button but with no effect on the Ethernet lights. Have unplugged the Nucleus as well as restarting router & modem. The eero dashboard shows the nucleus as not connected. Have hooked up a HDMI cable from Nucleus to a display but the display shows that there is no input. Any help would be appreciated. Thank you.

2

Not Roon @support, but to state the obvious, it looks like your Ethernet port failed.

If you want to test this or just replace the port’s functionality there’s this -

3

Thank you. Got one ordered.

4

Roon nucleus has a 2 year warranty so contact the supplier to get it resolved. If that war roon then support should figure it out

5

Bought from Roon directly. Will wait to hear from support. Thanks.

6

Received RMA from Roon Store

7

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