Had all setup and working until last week when my windows system crashed by hardware defect.
Now I am here with a new mother board and a blank C:\drive . Music is still on other drive.
Installed roon again but it refuses to work as a new core, telling me I have allready one core installed.
Yes I had a roon core, but this no longer exists. I have a monthly subscription.
How do I proceed from here ?
You should be able to unauthorize your old core as you are logging into your new core. Use a recent backup of your old Roon core to restore your new core. You need to tell your new Roon core where your “watched” music folder is located.
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Hey @Heinz_Schweitzer,
Thank you for reaching out to us with your question. My apologies for the delayed response and for your wait. We’ve made some recent changes to the support team structure and some reports have experienced a longer response time than usual.
@Jim_F was steering you in the right direction here, thanks for the help, Jim!
Since some time has passed I wanted to touch base to get your current status. After checking your account, it appears that your issue has been resolved. We’ll be watching for your reply and get back in touch as quickly as we can. Thanks! 
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Hi all,
I somehow managed to get everything back to normal, but don’t ask me how 
Found a roon backup and from there on with some hiccups all started to work again.
Thanks to all
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