Low Signal quality from Masters track

Blaine_Bulger · January 20, 2020, 7:34pm

I am playing MQA tracks from Tidal on my Nucleus HDMI A output. For some reason Roon is telling me the signal path is Low Quality. Any idea why this may be the case?

dylan · January 20, 2020, 8:11pm

Hi @Blaine_Bulger,

Can you share a screenshot of the Signal Path so we can take a look?

Thanks!

Blaine_Bulger · January 20, 2020, 9:41pm

dylan · January 20, 2020, 10:31pm

Thanks for the screenshot, @Blaine_Bulger!

If you go to Settings > Services > TIDAL can you confirm what the quality settings are set to?

Blaine_Bulger · January 20, 2020, 10:38pm

Thanks for the reply. Quality is high

mark_barry1 · January 21, 2020, 1:31am

It should be ‘Master’, not ‘High’.

Blaine_Bulger · January 21, 2020, 1:41am

I agree. On my computer I have that option. When I work on another computer that is using a Nucleus core and a different Tidal account, the only options in that drop down are Normal and High

mark_barry1 · January 21, 2020, 2:05am

I’d guess the associated Tidal account you are signed into isn’t ‘Premium’ or ‘HiFi’ like yours.

dylan · January 21, 2020, 4:56am

Hi @Blaine_Bulger,

I see the Mark’s reply was marked as the solution and I just wanted to follow up and confirm that this ended up being an issue with the TIDAL account that was in use. If you have any questions please let us know!

system · January 22, 2020, 4:56pm

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