Lumin - please check network connection

Audio Gear Talk Lumin
1

Anyone experience this?

Lumin U2X (2 months old) displays “please check network connection”. I have: power cycled everything; changed network cable; plugged directly into computer/server and into main router; hard reset multiple times. U1 on the same router is working fine. When I reset it goes in rescue mode, looks for a file, says file not found then goes back to “please check network connection”. Lumin is not responding to me and not responding to my authorized dealer.

Only other thing I can think to do is reload firmware off usb but I can’t find a place to download their firmware files.

Any suggestions? Thanks.

2

Calling @wklie ?

3

@wklie will likely pick this thread up later & help you resolve the problem :crossed_fingers:t3:

4

Hi , I had a similar problem with my T3. Peter and Lumin did respond and the local distributor and dealer were helpful. Wishing you a speedy resolution :folded_hands:

5

If you have sent us an email under the name Richard to info@luminmusic.com , we have not received it. I also checked spam folder.

Anyway, please try a different network cable to a different network port. If that does not work, please contact your dealer. Sorry for the trouble.