Lyrics not visible on ARC while available on Roon Remote (ref#8L6IFT) [Ticket In]

[YuiFunami]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· App interface looks or behaves oddly

Tell us what's going on

· Lyrics not available on ARC although accessible on Roon Remote, button also grayed out

Tell us about your home network

· N/A

[YuiFunami]

Lyrics clearly available on Remote

..but not on ARC

Also the button is grayed out (but still showing correct synced lyrics icon)

[alex_h (Alex)]

Good day @YuiFunami !

We’re sorry to see you have this problem.

Can you please upload this track to our media storage and we will investigate it and let you know what could be a problem ?

Thanks!

Regards.

[YuiFunami]

Submitted under the name Noa Himesaka.

[benjamin]

Thanks @YuiFunami - our team is attempting to reproduce the issue in-house, and we should have more information to share once that is successful.

Thank you!

[connor]

Hi @YuiFunami,

Thank you for your patience. This investigation is ongoing but we’ll notify you promptly once we have additional information to share.