Mac laptop unable to connect to Nucleus due to version mismatch (ref#603PTK)

[Alejandro_Pinto]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· I see something else

When you try to connect, what screen do you see?

· I see the Server but the Connect button is grayed out

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *WiFi*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· *Mesh networks*

You mentioned a mesh network in your setup. Certain common mesh networks might require slight reconfiguration to support Roon.

· Google Nest

Click below for next steps with an Google Nest mesh network.

· I still need help.

Describe the issue

Hi. I use nucleus with my mac desktop. I also connect using my ios devices and a mac laptop. For some reason, I can connect with all devices except for my mac laptop. I have completely uninstall roon and all related components in my laptop, and still will not connect. It shows a build 1496 for the laptop and a build 1528 for Nucleus One and also 1528 for my Desktop Roon Remote. Please HELP!

Describe your network setup

Google MEsh

[Mike_O_Neill]

Try uninstalling the Roon install on the mac

Download a fresh copy direct from thr download page

1528 should be the same for both

https://roon.app/en/downloads

[noris]

Hi @Alejandro_Pinto ,

You can try to install the latest Roon version via our downloads link:

https://roon.app/en/downloads

If this does not work, you can completely remove Roon by using the below instructions and then try the reinstall:

Let’s try a fresh database and see if your issues persist:

• Create a Backup of your current database
• Exit out of Roon + RoonServer (from taskbar area)
• Navigate to your Roon Database Location
• Find the folder that says “Roon Server” and “Roon”
• Rename the “RoonServer” folder to “RoonServer_old” and “Roon” to “Roon_old” (only on the Mac, do not edit the Nucleus database)
• Reinstall the Roon App from our Downloads Page to generate a new Roon folder
• Verify if the issue persists on a fresh database before restoring the backup

Here is the process outlined from a macOS machine:

[Alejandro_Pinto]

Hi. Thanks! I did a complete uninstall on the mac laptop, and still loads build 1496 from a fresh install!! I have no idea why?

[Alejandro_Pinto]

I finally got the laptop to run build 1528 from a fresh install. But still no joy!

Same netwrok as Nucleus but I will not connect!

[daniel]

Hi @Alejandro_Pinto,
Are there any new error messages since updating to the current build?

[Alejandro_Pinto]

Hi!
No, same situation. All my ios devices and my mac desktop connect perfectly. But my laptop fails to connect to Nucleus. See below…

Add images

[Mike_O_Neill]

Check firewall there was a user this week whose Roon Server permission was set off by a Mac update

Sounds similar

Network devices not showing as System Outputs in Roon (ref#41HIJA)

Hello @Richard_Horsley, Thank you for reaching Roon support. Can you please navigate to macOS System Settings > Privacy & Security > Local Network , and make sure Roon is allowed. If it is already enabled, toggle it off and on again. Then reboot your Mac, and see if the same issue persists.

[Alejandro_Pinto]

That did the trick!!! Many many thanks!!!

[daniel]

Hi @Alejandro_Pinto,
Great news — I’m glad to hear your laptop is now connecting to your Nucleus! I’ll go ahead and mark this thread as solved, but feel free to reach back out if anything changes.