Mac mini unable to connect to Nucleus One while other devices connect fine (ref#JK0F0N)

Support Nucleus Support
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Select your Nucleus model from the list below

· Nucleus One

I'm having trouble with my Nucleus hardware

· Other

Select the option that fits best

· The Nucleus boots up and I can connect to it in the Roon app without issue, but I have a question about configuration/storage/attached devices

Describe the issue

My Mac mini suddenly will not connect to My Nucleus One. All other devices connect to Nucleus without issue.

4

Hello @John_Carl ,

Thanks for reaching out. I am not seeing your Nucleus One as having a valid IP address, can you please try to perform a full reboot of your router (unplug, wait 1 minute, power back on) and the Nucleus One as well (press power button once to turn off, wait for light to turn off, unplug, wait 1 minute, plug back in + turn on). Does that help with the issue ?

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