Mac server not responding (ref#P3OPHU)

[Cesar_Rosas (César Rosas)]

Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· I can't turn on Roon Server, I need help.

Describe the issue

The server is in my Mac but the server is no respond. The mac works as a device instead a server.

Describe your network setup

Tp-link mesh AX3600 Deco X68

[Fergus_B (Ferg)]

Hey Cesar. Try to click the Roon Icon in the top taskbar on your Mac. Click open at start up and then click exit/close. Restart the Mac and this should open the Server on startup.
Then when you click your Roon Icon on the Botton toolbar/or desktop it should connect to the server.
Good luck.

[Cesar_Rosas (César Rosas)]

Fergus thank you very much for your reply. Unfortunately I already did it that way and it did not work. I already uninstall the software and Install again and it does´t work. I already work in my issue for three weeks but is impossible to run again the Roon app. In the beginning the server stops and the updates of my music library stops and when I close the roon app and start up again the app never works again. I don’t know what more I can do.
Thanks for your advice.

[noris]

Hello @Cesar_Rosas ,

If you’d like to try more advanced troubleshooting, you can reinstall the Roon database on the Mac server by using the below steps:

• Exit out of Roon
• Navigate to your Roon Database Location (on Mac this is in ~Library)
• Find the folder that says “Roon Server” and “Roon”
• Rename the “RoonServer” folder to “RoonServer_old” and “Roon” to “Roon_old”
• Reinstall the Roon App from our Downloads Page to generate a new Roon/RoonServer folder
• Verify if the issue persists on a fresh database before restoring the backup
• Restore backup (if applicable)

[Cesar_Rosas (César Rosas)]

Hi noris, thanks for your reply.
In my Mac there si only 2 files, Roon.dmg and and Roon as an application I mean in the App File. There is no library there is not Database Location.
I suppose this is the problem.
Regards, César.

[benjamin]

Hi @Cesar_Rosas,

I see that you have an active Roon Server running on a Macbook Air. Are you still running into issues?

I’ll be on standby for your reply.

[Cesar_Rosas (César Rosas)]

Hi Benjamin thanks for your reply.
Let me tell you. I already have a server in my MB Air. I recovered my server last friday but I could do it installing the server in other computer (windows in this case) and in the other computer it had an option to choice the server that I want to and I prefer my Mac. But in my Mac, in the Roon app that I’m using now, the Roon app can not add music to library. I already look for the Roon file library and I can not find it in my mac, so I can not add any song to my Roon file. The circle of the update never stop.
Could you help me with this issue?

thanks and regards.
César.

[benjamin]

Hi @Cesar_Rosas,

Thanks for the status report! I believe what you’re looking for in this case would be a saved Roon backup. Do you know if and where you saved your Roon backups from your prior server? Here is more information:

Backup

You’ll want to restore your Roon database from a saved backup. That will load your prior settings and library (you may need to update the location path to your local library from Roon Settings>Storage>edit the location.)

I hope this helps!