MacBook on 1.7 sluggish

Yargi_Erel · November 22, 2019, 1:36pm

v1.7 Control is incredibly sluggish on my maxed out Early 2013 Macbook Pro. It lags the whole system. Over 60% GPU consumption and 30% CPU consumption when interacting with the Roon interface. v1.6 didn’t have this issue.
v1.7 Core on 2013 Mac Pro seems ok but slightly more sluggish than v1.6 (though that machine is still a beast spec-wise)
v1.7 Control on a 2016 Dell laptop seems fluid, same performance as v1.6

I’m hoping the issue on my MacBook Pro is temporary. It’s barely usable.

dylan · November 22, 2019, 1:56pm

Is Roon currently in the process of re-scanning the library? If so, that may be why things are a bit slower than normal.

Yargi_Erel · November 22, 2019, 3:26pm

Hi @dylan ,

When I reported Core was re-scanning, but the severe slowness is on the Control I’m running on my Macbook Pro. Now it looks like the scan has finished but the Control’s interface is still very “stutter-y” if that makes sense. I can still see CPU utilisation over 50% (30% GPU) just scrolling through pages of albums list.

Anything I can do to provide more insight to what’s going on?

Thanks,

dylan · November 22, 2019, 7:43pm

Hi @Yargi_Erel,

Can you record a video of the stuttering that you see as you scroll?

Since updating have you tried rebooting your device?

Yargi_Erel · November 22, 2019, 8:15pm

Hi @dylan,

Right after a fresh restart, I used Quicktime Player’s screen recording on the same machine, if you think that this may exacerbate the issue, let me know I can try a record with an independent device.

https://vimeo.com/374994341

First part of the video on the album detail view, I’m doing smooth “up and down” swiping gestures on trackpad with 0.5 second interval.
Second part on album list page, same cadence but left and right sweeps. Please note the animation frame skips between pages and animation for end of the list on the first page.

Thanks,
Yargi

dylan · November 23, 2019, 2:17am

Thanks, @Yargi_Erel.

I have enabled diagnostics on your account so our technical staff can get some more insight into what’s going on here. The next time your Core is active a diagnostics report will automatically be generated and uploaded directly to our servers

Once that’s been received, I’ll be sure to update this thread and pass the diagnostics over to the team for further analysis.

Yargi_Erel · November 23, 2019, 12:07pm

Thanks for the update @dylan!

Yargi_Erel · November 27, 2019, 9:21am

Hi @dylan may I ask if you guys have received the report?

Thanks,
Yargi

dylan · November 27, 2019, 7:40pm

Hi @Yargi_Erel,

I wanted to reach out because I’ve been keeping an eye on our servers, waiting for the aforementioned diagnostics report.

For some reason it is not reaching our servers, even after I tried re-enabling diagnostics on your account. I also ran a quick test and I was able to submit a similar report from my setup here, so something else is going on.

So we can move forward, I was hoping for now you could use the directions found here and send us over a set of logs using a shared Dropbox link.

Yargi_Erel · November 27, 2019, 8:12pm

Hi @dylan,

Sure thing, please find the link below for the logs I gathered from the Macbook Pro (that runs a Control) that exhibits the stuttering.

Please let me know if you’d like to have the logs from the Roon Core (that runs on my Mac Pro) or the other Control on my work PC as well.

Thanks for giving this attention with other Support posts raining in after the upgrade, really appreciated!

dylan · November 29, 2019, 12:03am

Thanks for sending that over, @Yargi_Erel!

Please keep in mind that the technical team queue will be a bit delayed due to the holiday weekend, but I’ll be sure to reach out ASAP once I receive their feedback.

Yargi_Erel · December 7, 2019, 7:38am

Hi @dylan,

Was wondering whether this had a chance to get any attention at all last week? Please let me know if there’s anything else I con provide to aid the investigation.

Thanks,

dylan · December 9, 2019, 7:11pm

Hi @Yargi_Erel,

Apologies for the delay here! This is still with the technical team and I’ve requested an update from their investigation. I’ll be sure to reach out once I hear from them.

dylan · December 11, 2019, 4:18pm

Hi @Yargi_Erel,

The team is looking into this, but we are hoping you can verify something — Does the sluggishness go away temporarily if you reboot the MacBook? Or is it sluggish even with a fresh startup?

Yargi_Erel · December 11, 2019, 9:33pm

Hi @dylan,

Thanks for the update. I’ve just done a test. The behaviour is the same right after a full reboot.
I’ve done some further tests, the only thing seems to alleviate it to a degree is to force the the system to discrete GPU.

As in,
from:

to:

Have you guys chanced anything from v1.6 -> v1.7 that will require a lot more GPU resource that only the discrete GPU can handle?

Thanks,

dylan · December 12, 2019, 6:27pm

Hi @Yargi_Erel,

Do you have any help bubbles (similar to when you first start Roon to help you navigate the app) or a spinner in the upper-right?

Yargi_Erel · December 12, 2019, 6:43pm

Hi @dylan,

Negative for both on Control running on the MacBook. Don’t think I’ve seen the bubbles upon v1.7 upgrade. Spinner was present for a while after the upgrade as the Core was upgrading its database.

Thanks,

dylan · December 13, 2019, 7:23pm

Hi @Yargi_Erel,

Can you confirm what scaling settings you’re using in System Preferences > Displays

Yargi_Erel · December 15, 2019, 7:20pm

Hi @dylan,

Apologies for the late reply, please find the screenshot of the settings below.

Thanks,

dylan · December 16, 2019, 7:38pm

Thanks, @Yargi_Erel.

I have a meeting scheduled with the dev team this week and I will be bringing this report to them then. I’ll be sure to follow up once I’ve discussed with them.