I wanted to reach out because I’ve been keeping an eye on our servers, waiting for the aforementioned diagnostics report.
For some reason it is not reaching our servers, even after I tried re-enabling diagnostics on your account. I also ran a quick test and I was able to submit a similar report from my setup here, so something else is going on.
So we can move forward, I was hoping for now you could use the directions found here and send us over a set of logs using a shared Dropbox link.
Please keep in mind that the technical team queue will be a bit delayed due to the holiday weekend, but I’ll be sure to reach out ASAP once I receive their feedback.
Was wondering whether this had a chance to get any attention at all last week? Please let me know if there’s anything else I con provide to aid the investigation.
Apologies for the delay here! This is still with the technical team and I’ve requested an update from their investigation. I’ll be sure to reach out once I hear from them.
The team is looking into this, but we are hoping you can verify something — Does the sluggishness go away temporarily if you reboot the MacBook? Or is it sluggish even with a fresh startup?
Thanks for the update. I’ve just done a test. The behaviour is the same right after a full reboot.
I’ve done some further tests, the only thing seems to alleviate it to a degree is to force the the system to discrete GPU.
Negative for both on Control running on the MacBook. Don’t think I’ve seen the bubbles upon v1.7 upgrade. Spinner was present for a while after the upgrade as the Core was upgrading its database.
I have a meeting scheduled with the dev team this week and I will be bringing this report to them then. I’ll be sure to follow up once I’ve discussed with them.
I got some feedback from the development team and they’ve provided some feedback. Generally, using Discrete Only is going to give you better performance, so that explains why things are working better with that setting.
One thing that might help us better understand the issue is to install the Intel Power Gadget and share some screenshots of the GFX Frequency line when this issue is occurring. The screenshot would look like this:
Throughout the recording of above metrics, I have been doing steady, repeating scrolling on an album page (with album description and tracks) and it has stuttered continuously. Above was with the GPU preference in “Dynamic Switching” mode.
Below is the same behaviour with the Discrete mode selected, just incase you need a comparison on resource usage:
I spoke with the team investigating this issue, and they’re hoping you can provide another screenshot like above. This time, they’re hoping that you can start Roon but leave it idle without and scrolling or use of the UI so they can compare it to the previous screenshot that you sent.
Unfortunately I lost my Macbook pro due to a logic board failure over the new year and decided not to get it fixed it as repair cost was too high for a product of its age.
While I believe there may still be a code issue with Roon (as the behaviour was not present in v1.6) I will not be able to continue providing input for you guys on this specific topic.
Sorry to hear that, @Yargi_Erel! I’ll let the team know and they’ll continue the investigation on our end. Please feel free to reach out with any other questions or issues.
