Macbook unable to connect to Roon Server despite other devices working (ref#94E43I)

[Henrik_Vilmar]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I don't see Roon Server.

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Roon Optimized Core Kit* (ROCK)

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

Hi Roon. I have a big problem that I can't solve. I can no longer connect my macbook to my Roon Server. I think I've tried everything. My iPhone can easily get in touch with my Roon Server, and here I can see that the server has the latest software (2.47 build 1510) and so does my iPhone. My Macbook is updated with the latest operating system Sequoia 15.3.1 I have tried uninstalling Roon on my Macbook and reinstalling, but it still says that it can't get in touch with my Roon Server. Of course, everything has been restarted several times, the IP addresses are correct and they are on the same network. What can I do? I hope you can help because it's hard to do without Roon. Kind regards Henrik Vilmar, Denmark

Describe your network setup

I only have the router from my internet provider. It´s connected to my Roon server via cable (ethernet) I´ve checked the cable and it is OK.

[noris]

Hello @Henrik_Vilmar ,

Thanks for reaching out and welcome to the forum! Can you please navigate to macOS System Settings > Privacy & Security > Local Network , and make sure Roon is allowed. If it is already enabled, toggle it off and on again. Then reboot your Mac, and see if the same issue persists.

@Henrik_Vilmar

· I’ve reinstalled the Roon Remote but it did not help

If the above does not work, can you please try a full reinstall of the Roon remote on the Mac? You can use the below instructions to do so.

Let’s try a fresh database and see if your issues persist:

• Create a Backup of your current database
• Exit out of Roon + RoonServer if running (from taskbar area)
• Navigate to your Roon Database Location (on the Mac only, not on the ROCK Data/Server folder)
• Find the folder that says “Roon Server” and “Roon”
• Rename the “RoonServer” folder to “RoonServer_old” and “Roon” to “Roon_old”
• Reinstall the Roon App from our Downloads Page to generate a new Roon folder
• Verify if the issue persists on a fresh database before restoring the backup

Here is the process outlined from a macOS machine: