MacOS Roon Endpoint Discovery Issues (ref#W831GW)

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

How to make roon find audio endpoints w/o toggling on/off roon allowed network access in Privacy/Security in MacOS every other day?

Describe your network setup

10 gb xfinity

Hi @motoki.minamiyama ,

Thanks for reaching out. Can you please confirm the MacOS version you are using, is it the latest available one? I’d like to get diagnostics from before/after the toggle, can you please let us know the exact local time + date when you are next in this state, and then the exact local time + date when you perform the toggle to resolve the issue? We’ll enable diagnostics after that to see if there are further clues in the logging, thanks!

Hi Noris,

My Macbook pro runs on Sequoia 15.3.2. It happens almost every day when I turn it on. It was around 10 am Central Time this morning, and was about the same time yesterday. Usually I have to toggle a few times when this problem happens. For example, it did not show my roon ready devices after one toggle this morning, however it showed all other network audio devices such as roon tested, airplay, chromecast, …etc, after one toggle. I will also report to you next time when this happens with a more exact time.

Once it finds all the network audio devices, it keeps working fine all day till I turn it off and turn back on the next day.

Best,

Motoki

Hi @motoki.minamiyama,

Thanks for sharing the above!

To confirm, have you allowed Roon and Roon Server to be enabled under the ‘Full Disk Access’ setting in privacy and security?

With that, have you also added Roon and RAATServer as a firewall exception in your Mac firewall? Do you run into this issue if your Mac firewall is temporarily disabled? Here’s more info:

Lastly, it may be useful to access your Network settings (WiFi → Details) and checking whether the Mac in question is relying on a Fixed , not a rotating, Private WiFi Address.

Let me know if any of the above help! :+1:

Hi Benjamin,

I just enabled Roon and Roon server to be enabled under the Full Disk Access. I also clicked Option under Firewall, and saw the list and noticed two RAAT servers listed with icons; one with black and the other with white icon, also noticed RoonAppliance with white Roon icon. A little strange it says …Applicance, I suppose it meant Application? And not sure why I saw two RAATServer listed. But they are listed when I clicked Option.

Forgot to mention, but it is on Fixed wifi. And they are also hard wired by ethernet cable.

Hi @motoki.minamiyama ,

We’ve enabled diagnositcs for your account, but it doesn’t look like the Roon Server is currently online to deliver the error logging to our servers.

Yes, please let us know a more exact time so that we can correlate it in the error logging, thanks!

Good morning Noris,

I have just turned it on.

Thank you.

Motoki

Hi @motoki.minamiyama,
Thanks for letting us know! I checked the logs you sent and couldn’t see any issues with the speakers. We’ll request more diagnostics once you can report an exact time to us. If you want to make sure we can get the logs with that time stamp you can upload your logs after the discovery issue reoccurs using the directions found here and send the logs to our File Uploader. Let us know when you do that and we’ll continue our investigation.

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