I’m afraid to say I’ve had a major Roon failure tonight.
Was playing an album, all of a sudden the music stopped and the Album was deleted.
It then appeared that the majority of my Albums had also been deleted.
Roon then started to reload the albums / tracks but for the albums that were deleted I’ve lost all my Tag Labels and all my Album edits {personal Genre labels and Tags).
Then Roon quit.
Restarted it and said because of a software update Roon was reloading my music which may take longer than normal.
This has now finished.
As you can imagine I’m pretty annoyed I’ve lost all my personal edits I’ve spent along time creating.
I’ll pick this up there, but I can tell you were aware of an issue affecting the Tidal API that Roon uses. It sounds pretty close to what you’re describing and only happens when there are significant numbers of favorites tied to your Tidal account.
Tidal has let us know that they’re working on this, and I can confirm that’s what’s happened here once I get some logs. I’ll follow up on that via PM.
Same happened to me all of a sudden the album I was listening to deleted itself together with the majority of my other Tidal Albums.
When this happened to you did they immediately start to reload themselves as that is what happened to me. I now have them all back, as far as I can see.
Hopefully @mike will pick this up and give you some help. If not send him a message. He’s very responsive and came back to within minutes of me posting a message.
When you do message him include as much information as possible about your set up including your system information.
I’ve sent a Log File to them and they are looking into the problem and hopefully solve it, fingers crossed!
I reported this problem almost 2 months ago in a support PM, and as @mike already has posted it happens if you have a significant numbers of favorites (I have about 9000).
My Tidal favorites is disappearing by itself in Roon almost every time I’m using Roon and has been doing so for about 2 months now.