Manufacturer (Playback Designs) is being blocked as a Roon certified device

Hi @thd99.999,

There’s quite a bit of speculation in some of your statements regarding certification in this thread and I’m going to kindly ask that you stop thinking out loud as if your statements are fact. I’ve moderated your posts accordingly and appreciate your cooperation moving forward.

Roon is not paid a licensing fee for Roon Ready status. Your moderated statements to that effect are entirely inaccurate. We are provided with two pieces of gear to test in the certification process. Those devices are retained by Roon in our equipment library. When customers report an issue with a Roon Ready or Roon Tested device they are pulled and bench-tested by our Hardware Expert. If the issue can be reproduced a ticket is put in for the problem. This happened just today with reports regarding Devialet gear.

Additionally, Roon does not allow gear that is in the certification process to function as Roon Ready in the interim. That hasn’t turned out well in the past and we don’t want to revisit those days, you may not realize it but you don’t want a replay of that either. You can trust us on that.

Generally, we can’t comment on certification progress. Certification is a collaboration between two companies and requires testing + technical feedback from both our end and the other company. Rarely has a piece of equipment for certification reached us with absolutely no issues that need to be smoothed away. We handle certification the way we do based on experience.

If you reach out directly to the manufacturer, they might be able to provide some more details of how certification is going on their end, but on our end, the answer here will always be the same - the device will only be certified once it’s ready and passes all the necessary checks.

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