Many duplicates with wrong network path

Support
1

I am running the latest version of Roon on a Mac Mini; my music files are stored on a network drive (all hardwired no wifi).

A lot of my albums suddenly have all tracks duplicated and I can see in the file path that the network path is not correct for the duplicate ones. I can not play the ones with the wrong path (which makes sense); the files with the correct path play fine.

How can I get rid of the files with the wrong paths without losing my edits?
Any idea how this could happen? I have never changed anything concerning the storage location.

I tried force rescan but it did not help.

Thanks,
Danielle.

2

Hi @DanG ----- Thank you for the report and my apologies for the inconvenience here. May I kindly ask you to please expand on the details of your setup as seen here.

Furthermore, can you confirm the following:

  1. Under “general” found in settings, what is “Show Hiden Albums” set to?

  2. Have you tried rebooting your core machine?

  3. Has the NAS been restarted yet?

-Eric

3

Hi Eric,

my setup details:

  • Roon core on Mac Mini late 2012, OSX 10.11.6, i7, 16gb
  • around 35000 tracks, 1561 albums
  • music stored on network drive; storage location set to smb://mybooklive/Music; all network connections are wired

To answer your questions:

  1. it was set to yes; I tried setting it to no but this did not change anything apparently
  2. yes
  3. yes

The tracks that are correct have path displayed as //mybooklive/Music/…; the duplicate ones have the path /Music/…
Also Roon crashes very often, especially when going into an album track listing.

Danielle.

4

Hi @DanG ----- Thank you for the follow up and the feedback. Both are very appreciated.

Moving forward, here is what I would like you to try.

  1. Make a backup of your DB as seen here.

  2. Remove ALL storage locations in Roon.

  3. Restart the application.

  4. Re-add the correct paths back in once the application has opened back up.

-Eric

1 Like
5

Hi Eric,
After following your instructions all seems ok now, thank you.

Any idea on what could have caused the problem?

Danielle

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