Core Machine (Operating system/System info/Roon build number)
Small Green Computer Sonic Transporter i5 with 4TB SSD music storage, version 2.8. Roon version 1.7
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Eero network with 3 eero pros.
Roon Core is hardwired to true central router (the one connected to the modem) through an English Electric Ethernet switch.
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Network player is MSB Discrete DAC with Ethernet renderer, also plugged into the English Electric router.
Description Of Issue
Hi guys, I am not sure what is going on, but small green computer thinks this is an Eero router issue.
When using Roon, very very often (like every 5-10 minutes) when I click on an artist or playlist (generally in Tidal or Qobuz because I usually stream) the loading screen just stays for 30-60 seconds and I get an error page.
Reloading sometimes solves the problem, other times I have to restart Roon Core. Additionally, when I am playing a song, and I select another song to play immediately, the current song will stop and the next song will not start.
It has gotten so bad that I am using my bluesound and blueOS instead of Roon.
I don’t understand how I could be having problems like this running one end point on a dedicated overbuilt server that is all hardwired into my network, which also is on gigabit Verizon fios. Why am I paying for Roon and $1500 dedicated servers which do nothing but run Roon Core when it doesn’t even work?
Please let me know if there is some sort of issue that I can sort out. I have updated everything, restarted everything countless times, and checked all of my cables etc…
I also use a Mesh (Orbi) router with my SGC i5. At the time the support from Netgear was terrible as I had continuous issues with dropouts. I took took SGC suggestion of placing a Trident switch after the Orbi unit and plugging my i5 and Upsampler into that switch rather than the Orbi. Voila, no more dropouts. I later added their opticalmodule and have been rock solid since.
Does this issue impact multiple Cores on the same network or are the issue specific to the SonicTransporter? I would try to temporarily host the Roon Core on another PC to see if we can narrow this down:
Thank you for testing the iMac further, can you please confirm if the issue is the same if you bypass the switch and connect directly to the router, via Ethernet or WiFi?
Is this a managed or un-managed switch?
Managed switches can be very robust, but they are often designed for professional installation, so in many cases the out-of-box configuration is not right. If your switch has a “flow control” setting, please make sure that it is enabled. Also, make sure that the switch is not performing any sort of throttling that might impact communication between cores, storage, remotes, and/or audio endpoints. Finally, ensure that the switch is configured to pass multicast and broadcast traffic. If in doubt about any of this, try temporarily replacing your managed switch with a “dumb” switch to see if things improve.