Max volume on start of playback via Airplay - Naim Mu-so & Mu-so Qb [Solved]

Support
24

Is there an update on the status of this fix? Thank you.

1 Like
25

Hi @Anthony_Saracino,

I took a look at our internal tracker today and I can see that this ticket is still under active investigation by the dev team. As soon as we have any additional information to share I will be sure to let you know.

Thanks,
Noris

1 Like
26

Hi @noris and everyone else, Iā€™ve been having this exact issue for some time now and had come to the conclusion it must be something Iā€™d done (and didnā€™t know how to undo) because what sort of business would allow product out the door that does this to your kit?

Having found this thread Iā€™m at least reassured Iā€™m not quite the idiot I suspected I was. But then Iā€™m frustrated to see the thread kicked off in December and in mid February we still donā€™t have an answer, never mind a fix.

So, 3 days after you last checked @noris, how are things looking on the internal tracker today, please?

27

Iā€™ve put back up my old system - a Squeezebox Touch to the digital in on my MuSo. Itā€™s now being managed through the squeezebox ecosystem. I couldnā€™t live with the ā€˜surpriseā€™ of full volume from time to time, indeed looking forward to a fix, taking advantage of Roonā€¦

28

Also getting this with a Muso-QB (but not Uniti).

When Iā€™m sat next to do it I turn the volume down manually before the music comes on. When Iā€™m in a different room initially I donā€™t get that chance and BOOM - very loud! I hope itā€™s not damaging the Muso when this happens.

Would definitely like this fixing ASAP.

29

Hi @Andrew_Storey/@Ulrik_Willumsgaard/@Rob_Kirkbride,

Thank you for your continued interest in this issue. We are still investigating this issue with the dev team but unfortunately I am unable to provide an exact timeline of when a fix will be published. All I can say is that the dev team is working on it and I will keep this thread up to date as new information surfaces and work towards a fix begins.

While this investigation occurs on our end, does @johnā€™s post from above help mitigate the issue?

Thanks,
Noris

30

Hi @noris,

Thanks for the update, what a pity this is taking so long to get fixed. Re Johnā€™s suggestion, itā€™s inconvenient and a ā€œwork aroundā€ so never ideal, but it offers temporary protection until the correct and permanent fix is made available.

Yours, patiently waitingā€¦

Andy.

31

I also have this issue with my 2 Musoā€™s . The problem with the work around above is that one of Musoā€™s is also used with my Living Room TV and that has to be at around 90% to work at an acceptable volume level . Multi room is also very unreliable since the AirPlay patch was issued , so much so that I tend to go back to the Naim app for MultiRoom which would not be my choice. Iā€™was surprised that AirPlay 2 was not included in the 1.6 release ?

32

I can reproduce this faulty behavior on my two Muso QBs. I would love to get an update when things improve. Thanks!

33

I am also getting an unexpected jump to 100%

34

Me too on 3 Muso QBā€™s

Iā€™ve resorted to using LMS-To-UPNP for these devices

35

@support is there any update on this issue for Airplay clients such as the Naim Muso and Qbā€™s mentioned here?

1 Like
36

Hi everyone,

We are continuing to investigate this issue with Naim. We will be sure to update you all once we have more information. We appreciate your patience as we look into this!

2 Likes
37

I have a Naim Muso using Airplay. Been used for over 18 months with Roon with no issues.
Since the latest major Roon upgrade (I have the latest version), sometimes when i start Roon playing (my clicking the play icon) the Muso (and Roon) starts playing at 100% volume. The issue is intermittent. Happens maybe 2/10 times.

38

Same problem here.

39

This is being investigated by Roon. See this long existing thread:

https://community.roonlabs.com/t/max-volume-on-start-airplay-ticket-open/56288

Stephen

40

Same issue here. Mu-so and Mu-so Qb all jump to 100% volume. I have set Roon volume limits at 30, but this is ignored.

Many thanks!

41

The workaround mentioned earlier in the thread was to set the maximum volume in the Naim appā€”not in Roon. You may find that helps while awaiting a fix from Roon and/or Naim.

Stephen

42

Thanks Stephen - Will Do!

43

Given the potential damage to equipment and oneā€™s hearing, especially in our litigious society, I would have expected a quicker fix to this. Itā€™s been at least 3 months. Is there any update here?

1 Like