Mcintosh DAC "Unidentified device"

[mavmcl]

Hi Guys,

Core Machine (Operating system/System info/Roon build number)

Ubuntu server linux Roon Core:
Linux rooncore 5.4.0-42-generic #46-Ubuntu SMP Fri Jul 10 00:24:02 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Wired only network, gigabit ethernet.

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Mcintosh MA8900 DA1 DAC.

Description Of Issue

Just noticed my Mcintosh device does figure as “Unidentified device”, not sure when it happened or why, I did rebooted the bridge machine, reloaded the device settings, powered off the core, bridge and integrated amp, disabled the device and still shows up as unidentified device, any ideas?

Thanks!

[Mike_LC (Mike)]

There is a tab/link there in the Audio Device block to identify this device.

[mavmcl]

this you mean? not working

[Mike_LC (Mike)]

I went into my setup and found McIntosh MA8900. I found the ICON for McIntosh, selected that and the MA8900 was in the list. Maybe it is not getting a match with Mcintosh-hd.

[nuwriy]

Hello @mavmcl, and thanks for the report! I’d like you to close Roon and go to where your Roon database is stored and inside of the “cache” folder, delete the following folders:

1. devicedb-prod.zip
2. devicedb-prod.zip.etag

This should refresh the list of icons and when you restart Roon, we should have the icons back! Let me know.

[mavmcl]

Thanks @nuwriy I will give it a try.

[mavmcl]

I did it, at first it had no icon but said the device as MA8900, then rebooted and again unrecognized device, good tip you gave me, I am just going to start up a new DB this one is 1 year old and I have restored it like 30 times while looking for my perfect core setup which I feel I finally got.

[mavmcl]

hey @nuwriy after taken a full DB backup as it was a cache folder I stopped the roonservice in the linux machine then ran rm -rf * inside Cache, rebooted and it is fixed!
Thanks.