Media loading slowly errors

Support
#1

Hi @support

After months of running Roon without a hitch, I unfortunately had to move house and change my setup, and now the dreaded "media loading slowly” messages and track-skipping are back! How can I troubleshoot this?

My system is as follows:

Roon core running on Asus i7-based laptop with 8GB RAM (Windows 10) connected to D-Link 850L router via ethernet cable; music files on USB HDD attached to laptop

Roon endpoint is SOTM SMS-200 Ultra-NEO connected to Chord Hugo TT2 via USB, and to slave router (D-Link AC1300) via ethernet cable

Speedtest.net reports network download speed of approx 70Mbps (Netflix 4K movies stream without a hitch)

I’m getting frequent dropouts on locally stored files of all resolutions and Qobuz streams (Qobuz app running on PC plays Qobuz streams without issues).

Thanks for any suggestions.

Neville

#2

HI Neville,
I’ve moved your post to the Support section where it will be seen by the support staff. Are you using a new router as your posts mention using 2 on the same network?

#3

Hi Daniel,

Yes, I have a different setup in my new place. My main router is in the office; my hifi gear and Smart TV are connected (by cables) to a slave router in the living room.

Neville

#5

Hi @Neville_Clarkson! If you play local content to System Output of the laptop do you see the same errors?

#6

Hi Dylan,

I’ve played about 10 tracks via the system output and none of them dropped out. Does that mean the problem is somewhere on the network?

Thanks,

Neville

#7

Hello @Neville_Clarkson, a networking issue is definitely a possibility for these kinds of issues. Have you tried using Google or Cloudflare DNS to see if this helps?

#8

Hi. I started using Google’s DNS and haven’t had any problems since. Thanks for your help.

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#9

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