Hi . When I go to Settings then Audio the Ultra or ID41 is not listed so I can’t enable it. Is that what you meant ? I do get a coupe of other devices listed; my Bluesound and my Google home and my Surround sound DSP
Yes that’s what I meant but you had obviously tried that. I used to have Meridian and streamed via the ID41 card but at times it could be a bit hit or miss and didn’t show up as available. You could try stopping then restarting the Roon App/Server. If that fails to solve it try the following:- The normal way to get round this is to switch everything off including router, any switches and the Meridian. Restart the router then any Ethernet switches followed by the rest of your gear. I sometimes found that I needed to power on then power off the Meridian even after doing this. It would then work after powering it on again. Hope this helps
Hi, I had already tried restarting the Roon server without success so I’ve gone for the total shutdown. No difference. One thing that does show up is a Meridian USB device as the PC once connected via USB to the Ultra, I obviously can’t enable it as an output coz there is nothing plugged into the PC The PC is now located elsewhere and anyway I want to connect via the ethernet not the USB
Hi John, that’s a pity. Is there any way you can hook things up temporarily with just your Ultra DAC and the PC/Server connected on a switch to your router without anything else connected? It’s a process of elimination at the moment. Worthwhile maybe trying another Ethernet cable just in case, unlikely but still possible.
I think @support will need to have more detailed information of your equipment and setup to diagnose the problem. Are all your other endpoints working okay?
Sorry I can’t be of more help but I’m sure someone will get to the bottom of it.
Hi John, just to confirm that you are powering the Ultra DAC down using the mains power supply and not just a soft power off/on using the buttons? I always used to hear a definite click from the ID41 when it was properly connected. Also worth checking that any firewall is set to off in case it’s blocking your connection from the U DAC. Sorry if these suggestions sound obvious but it’s worth checking.
Like you I have only used the 8XX series and not the Ultra DAC. It would appear that John had it connected via USB originally but has now moved the server to another room and connected via the ID41.
We have pretty much covered all the usual stuff but to no avail. I had previously mentioned to him to look at disabling the firewall just to see if it made any difference.
I’m not sure if the Ultra needs typing and don’t know if he’s used the Config Program to add the unit. I did ask him to check the configuration on his browser to see that things were set up correctly and he seemed to think that was all okay.
Tried turning the firewall off; made no difference. I have used the config tools before but I haven’t changed anything about the SLS input so it should be the default setting but even if it wasn’t then surely the unit would still be recognised by the Roon Core ?? This is a new install of Roon. I am using a Bluesound Node 2i currently connected via optical to the Ultra but I spoke to Chis at Meridian and he thought I might get better sound quality using Roon via ethernet as there would be no conversion of the digital stream to optical in the Bluesound and it would all be handled by the ID41. Also I hear good things about Roon functionally.
Thanks for all your help so far. I hope I can get it working before my free trail runs out !
Under Roon Ready it lists my Bluesound Node 2i and under Roon Tested it list my Google Homes.
My Broadband router was supplied by TalkTalk it’s an OEM from Sagemcom FAST5364 3.00 . I haven’t found how to enable/disable Multicasting but I’m still looking through the menus .My Roon Core is a Panasonic Laptop Windows 7 hardwired to the router(I have tried wireless as well just in case) and the Ultra only has the option of hardwire which it is .
If so this would suggest the ID41 is alive and kicking.
I would then suggest trying to rule out the router. To do that I would get or borrow a simple switch (not a router). Link the Ultra and laptop to that. If the ID41 appears then you know it’s the router.