Message 'This track is not currently available from tidal'

Support
1

Core Machine (Operating system/System info/Roon build number)

Windows10 20H2 / Intel 8700K+16GB / ROON 1.8(build 764)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

iFi AEN DAC + SMSL SP200

Description Of Issue

Some of the songs are not played when playing Tidal streaming music, but the message below is shown.

‘This track is not currently available from tidal’

Of course!!! If I play it on Tidal app, it will play well without any problems.

  • Some non-all music has this symptom.

How can I solve this problem?

2

It may not fix what you are experiencing, but I saw this problem this morning. I logged out of TIDAL on Roon and then logged in again and all was well.

1 Like
3

Thank you for your advice.
I did what you said, and it’s playing normally!

1 Like
4

I have the same problem, tried login/logout but still having problems with some albums. Tracks play perfectly in the Tidal App but “Not Available” from Roon so it’s not a total solution unfortunately.

5

I’ve still seen the ‘Not available’ message flash up a few times, but the song has still played. But it seems to be improving as it is happening less often over time - so hopefully we may get back to normal again soon!

6

Hey all, thanks so much for your patience, and sorry for the trouble. I just posted an update in this thread, feel free to continue the discussion there: