Message 'Waiting for Roon server' despite Mac showing connection (ref#WCXVL7)

Support
1

What is the operating system of your Roon Server host machine?

· MacOS

What kind of device are you using to perform the login?

· iOS

Where are you trying to login?

· I can't log into Qobuz

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I cannot switch to a different device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· 22:47 Thailand time

Describe the issue

message says waiting for Roon server. i checked my Mac and it says its connected but message on screen remains.

Describe your network setup

mac monterey 12.7.6

2

As a troubleshooting step, have you tried clicking on … ?

Select a different Roon Server

3

Hi @rudy_myers,

To build on Carl’s suggestion:
Sometimes the Remote app just needs a “nudge” to re-establish the handshake. Clicking “Select a different Roon Server” on the “Waiting…” screen often reveals your Mac as “Online” in the list and allows you to reconnect immediately.

If that doesn’t work, please ensure you have fully restarted the background service (closing the window is not enough):

Go to the macOS Menu Bar (top right, near the clock).

Click the small Roon icon.

Select Quit Roon Server.

Start the Roon app again.

Let us know if either of these steps resolves the “Waiting” screen.

1 Like
4

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