Metadata Improver and Music Adding Stalled After Wi-Fi Extender Installation (ref#7OFUP4)

[David_Bollinger]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· I see something else

When you try to connect, what screen do you see?

· I see something else

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Prebuilt Branded Roon Server* (SonicTransporter, Innous, Merging...)

Select any of the following components that are present in your local network setup

· *VPN* installed on RoonServer or Roon Remotes

You mentioned a VPN. Have you tried disabling it?

· I tried disabling my VPN/proxy connection and Roon still won't connect

Describe the issue

After installing a Wi-Fi extender--now removed--Adding Music to Library stalled and Metadata Improver paused. Roon Core is on a sonicTransporter.

I have deleted/reinstalled Remote; rebooted the Core; rebooted the router; restarted the Windows 10 laptop that holds Remote.
I followed the instructions in this form but the problem persists. Thanks for your help.

Describe your network setup

Verizon G3100 router; ethernet cable to sonicTransporter; Roon Remote on Wi-fi connected Windows 10 laptop.

[Mike_O_Neill]

Have you tried restarting the network AND the sserver, the metadata error happens when at start up Roon can’t find the internet, a reboot normally fixes it

Shutdown, wait a minute, restart network wait until Internet connection light is on then restart server

Worth a try

[David_Bollinger]

Thanks, Mike; will try that next.

[David_Bollinger]

No, that didn’t work. Thanks again.

[benjamin]

Hey @David_Bollinger,

Thanks for sharing your update - sorry to hear you’re still running into issues!

We were able to review a fresh diagnostic report, and see a few network-related errors that are likely causing you your issues, for example:

Critical: Exception in _TcpClientConnectCallback: System.Net.Sockets.SocketException (101): Network is unreachable

When you access your router settings, are you able to see your Sonic Transport with a dedicated IP? Are you able to access the webUI of your ST?

To confirm, have you rebooted your router as well? It may be worth giving this a second try just in case. Let us know your results!

[David_Bollinger]

Hi Ben,
To your questions: yes; yes; yes, rebooted router several times. Here are shots from router.

[David_Bollinger]

Ben,
Just rebooted the router, but no change. Thx.

[David_Bollinger]

From Sonicorbiter:

[connor]

Hi @David_Bollinger,

RoonServer (on the SonicOrbiter) is being denied access to the metadata due to account authorization issues - taking a closer look, it appears there’s an active RoonServer instance on your Windows laptop that is currently signed into your Roon account.

I recommend taking the following steps here:

1. If you don’t need the server on the laptop, then verify that you have a Backup of your Roon library (on either machine) and delete the RoonServer folder hosting the database from Windows.
2. Exit out of RoonServer and Roon on the laptop
3. Sign out of your Roon account in a browser on the laptop by visiting the Roon accounts page
4. Power down the SonicOrbiter
5. Navigate to your RoonServer’s Database Location
6. Find the folder that says “RoonServer”
7. Rename the “RoonServer” folder to “RoonServer_old” or delete it
8. Next, power on the Sonicorbiter.
9. Open Roon on your laptop again, sign in if prompted, and connect to the server on the SonicOrbiter.

Let us know if these steps are successful or if you’re stuck at any point. We’ll watch for your response.

[David_Bollinger]

Thanks, Connor. I have some questions:

@connor

verify that you have a Backup of your Roon library

Do you mean a backup in Backup Manager? I have them.

@connor

Exit out of RoonServer

How/where is this done?

Are the highlighted folders ones to keep? I deleted Roon Server folder.

[David_Bollinger]

Stop the presses! Eureka! The little spinning purple arc is gone.
Grazie mille, Connor.
I learned some things too.