Continuing the discussion from Missing Manuals for Nucleus One (ref#K7F8KV):
Hi Suedkiez - thanks again for responding; I reposted the request, so we’ll see if there is a printed manual.
Forum help is great and much appreciated, but a manufacturer’s failure to provide a comprehensive printed manual and some form of direct, easy human assistance on a new technical product is, IMHO, a mistake.
Direct human contact belongs in the support system - not all users are technically adept.
The Nucleus One appears to be a great product, but many of us are interested in the music rather than the merely mechanical aspects of our hobby (which view as a necessary means to achieving a highly desirable goal).
The technical aspects of listening should be seen as adjuncts to our principal interest, and technical support should be considered part of the handholding required to get naive consumers going.
Refrigerator manufacturers supply manuals and help lines; window manufacturers and water softener manufacturers advertise the superior assistance they offer customers - they offer offer helplines and advertise the fact as a reason to buy their product; detergent manufacturers, automobile manufacturers, furniture kit vendors all do the same.
I appreciate Roon’s products and their recyclable packaging is appreciated. I hope the new ownership will reform Roon’s attitude towards consumer-facing services – should I go on ?
Thanks again for helping a poor, technically deficient, user get started with the Nucleus One.
Best regards, Gene