Missing New Releases in Roon Home view/tab/page

[Arto_Selonen]

Roon Core Machine

Ubuntu 20.04.6 LTS running on i5-6600 with 16G of RAM

Networking Gear & Setup Details

Wired gigabit network. Using Tidal as a streaming service.

Connected Audio Devices

Chromecast, Bluesound Node N130

Number of Tracks in Library

63,000 tracks

Description of Issue

After upgrading Core (Linux) to build 1244, and my two Android Remotes to build 1242 on March 31st, my Home page/view/tab is not showing New Releases any more. Comparing to a friend’s view, Daily Mixes is also missing, though I’m mostly interested in getting the New Releases back. Everything else seems to work as I’d expect it to.

At first, I thought it might take a few days, or possibly come back the next Friday, but as that did not fix it, I started to look into it a bit more. Since both Remotes behave the same way (and also a Roon client on MacOS, too), I figured it is likely either the backend or my Core. Restarting the roonserver service, or even rebooting the server did not change anything.

Before trying to re-install the Core and then restore from backups, I was looking around the directory structure, and found RoonServer/Logs. Looking at the latest log file from around the time I accessed the Home view, I noticed the following:

04/09 09:58:32 Debug: [easyhttp] [16132] GET to https://api.roonlabs.net/discover/1/profiles/[redacted from this post]/albums/newv3?c=tidal-fi&textSources=Rovi-albums:en,Wikipedia:en,Rovi-artists:en,Rovi-compositions:en returned after 211 ms, status code: 500

In total, there were 6 different API calls that got the HTTP/500 response. This lead me to believe that the issue is likely with the Roon’s backend and not my core (unless the Core is now using an incorrect profile ID, etc). Also, looking at the API calls, I realized I was missing more stuff than I remembered.

I’m guessing you should be able to map my name and Roon account to the profile ID, but if not, let me know and I can provide additional details.

I’d very much appreciate it if you could fix (or help me fix) the issue so that I again get access to the New Releases feature. Thank you!

BR,
Arto Selonen

[Geoff_Coupe]

You will also not see the New Releases section if you are not currently signed into a streaming service (Tidal or Qobuz). Can you check to see if you are signed in, and that you have a valid subscription to your chosen service?

[Arto_Selonen]

As mentioned, everything else seems to work just fine. Most of my library comes from Tidal, and I’ve been able to play tracks from Tidal (through Roon) without any issues this past week.

Looking at things Tidal:

• my credit card was just billed for the monthly subscription (as usual)
• Tidal app on Android works just fine
• Roon → Settings → Services shows TIDAL as signed in
• playing Tidal tracks on Roon works just fine
• going to Browse → TIDAL shows Tidal’s new releases just fine
• Roon’s Home still does not show New Releases

So, as far as I can tell, Tidal is just fine, and has been.

Thanks for looking into this!

cheers,
Artsi

[Geoff_Coupe]

OK, then I think that, once they are back at work after the holiday weekend, the Support team will need to pull logs from your Core to diagnose this further.

It’s an odd one - since if this were a back-end problem in Roon’s Cloud services, we would all be experiencing this issue, and clearly we’re not.

[Arto_Selonen]

Well, not all back-end issues need to be global.

As you mentioned, this could be related to eg. my subscription details somehow not syncing properly to every corner of these services. At least that would explain the timing.

Had TIDAL stopped working completely, or just through Roon, it would have been more obvious that this was somehow related to my Tidal subscription, but as mentioned, it has just worked fine through Roon, and Tidal’s native app. Nothing has changed in my Tidal subscription in the past 2+ years (other than them changing the subscription tiers), so it did not even occur to me that this could be related to Tidal. So, thanks for clarifying that there is a relation between the Roon’s New Releases and a streaming service subscription.

Anyway, thanks for looking into this and providing valuable suggestions!
I’ll wait for further developments once the Support team gets to this one, and will provide additional details as need.

Happy holidays!
Artsi

[Geoff_Coupe]

One thing to try would be to sign out from Tidal in Roon and then sign in again to see if that clears the issue…

[Arto_Selonen]

The thought did occur to me, but I was not too keen on messing with the system any more. But since you also suggested it, I thought why not.

Logged out from Tidal (in Roon), and then back in. It took about 11 minutes to sync the library. After that, playing Tidal tracks continues to work, but Home is still not showing New Releases. Everything else (except for what Home is showing) related to Tidal inside Roon seems to still work, from what I saw/tested.

–Artsi

[Arto_Selonen]

The issue seems to be resolved, at least for now.

I was messing with my Tidal android app profile, which may or may not have been a factor, but it did not seem to have any visible effect on the New Releases showing up in Roon Home screen. For a moment, I even thought I might have made things worse as Tidal’s app seemed to no longer show my actions in Roon. It did show albums being added, so I figured it to be good enough.

Anyway, I had taken a look at other similar issues on the forums, and found an almost exact same process suggested for a Qobuz user (as Geoff suggested for me), with one additional step:

1. Logout from Tidal in Roon
2. Reboot Core
3. Login to Tidal in Roon (once Core is up again)

I just tried that about an hour ago, and after a relatively quick library sync, my Home screen is now again showing New Releases For You, and some other previously missing sections, too.

No idea if that stays, or if it was bound to start working on its own anyway, but I’m happy that I again have access to those personalized sections in the Home screen!

–Artsi