Missing Playlists and Favorite Tracks in MyQobuz (ref#JNSB4S)

Support
1

What is the operating system of your Roon Server host machine?

· Nucleus

What kind of device are you using to perform the login?

· Android

Where are you trying to login?

· I can't log into Qobuz

Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.

· No, the issue remains the same

Different device

· I cannot switch to a different device

Are you still facing the issue on the different device

· No, the issue remains the same

Record the timestamp

· 21:27. 13.10.25

Describe the issue

I see no Playlists and favorite tracks in MyQobuz. Started +- 3 weeks ago.

Describe your network setup

Tp link archer c64,
connected by cable with nucleus

2

Again a very quick search would have revealed this.

Qobuz Playlists Unavailable in Roon [Roon/Qobuz Aware, Ticket In] - Support - Roon Labs Community

3

I recommended that @4651282 opens a thread in Support because their symptoms seemed somewhat different from the ones in the pinned thread with the known issue, namely:

and previously from a thread in Roon Software Discussion > Qobuz ;

Because of this I figured no favorite tracks at all.

However, in the opening post here, it looks now different again, as the favorites are apparently just not in My Qobuz, which is more in line with the known issue:

Nevertheless, starting 3 weeks ago looks different and might be of interest.

4

That’s a possibility of course although I feel that once the resolution is made to this issue a lot of this type of thread will also be resolved.
I will convert back to support thread but I think Roon will likely have the same thought process.

5

Maybe, it is indeed difficult to say

6

Hi @4651282,

Please see the main tracking thread associated with the issue you reported:

The secondary symptom of this issue is an ephemeral, flashing red popup on the Roon → Qobuz landing page, like the one you shared in your screenshot.

The team is busy implementing a fix for this issue. We will announce the fix in the tracking thread linked above as soon as it’s ready. In the interest of housekeeping and to ensure announcements all stay in one place, we’re going to close this thread. Please refer to the main tracking thread moving forward.