Missing playlists and server connection issue on Roon (ref#1O5A0T)

[peggy13899]

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Subject: Urgent Assistance Required: Missing Playlists and Server Connection Issue

Dear Roon Team,

I am writing to report a critical issue with my Roon account. All of my playlists have disappeared, including those linked to Qobuz and Tidal. In addition, I received an error message indicating that my Roon Server has no connection, although I have confirmed that the server is properly connected to the network.

I would greatly appreciate it if you could investigate the cause of this issue and advise on the necessary steps to restore my playlists and ensure stable server connectivity.

Thank you for your prompt attention to this matter. I look forward to your response.

Yours sincerely,
Tony

Describe your network setup

I have no idea

[vadim]

Hello @peggy13899

Thank you for reaching Ron support.

The issue with the playlists is currently under investigation by the R&D team, and you can trace the status using this pinned topic, where all further updates will be provided.

Qobuz Playlists Unavailable in Roon [Roon/Qobuz Aware, Ticket In]

Hi everyone, Qobuz and Roon are aware of an issue affecting Qobuz playlists in Roon and are working together to resolve it. What’s happening: Navigating to Roon → Qobuz → Playlists shows an empty page. Navigating to Roon → Playlists → Qobuz Playlists displays some Qobuz playlists, but might not display recently created Qobuz playlists. Navigating to Roon → Qobuz → New Releases may intermittently show a red error message, even if the page loads. Playlists created within Roon that include Qob…

Regarding the issue with the Tidal playlists, would you kindly describe it in more detail and provide us with a screenshot of the problem?

[connor]

Hi @peggy13899,

There is a fix undergoing testing in #earlyaccess for the Qobuz-related issues you’ve reported here.

Specifically, this fix addresses:

1. The flashing, erroneous connectivity error popup on the Qobuz tab within Roon
2. Update failures with Qobuz Playlists and Favorites within Roon → Qobuz

Please see the main tracking thread shared above by @vadim. The team will provide an update there as soon as this fix merges into a regular Roon update.

In the meantime you can move your server and remotes to the Early Access branch to test the fix by following these instructions:

Roon Early Access Program

We’re going to close this thread to ensure the tracking thread (again, linked just above if you need it) remains the central source of current information.