Missing tags in Roon application (ref#WNG3QR)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Missing tags

Tell us about your home network

· My router is connected directly to my roon server wired

2

@Josep_Maria_Alandi_S,

Thanks for reaching out.

Could you please clarify the problem in a bit more detail?

Specifically, are you missing the tagged files themselves, or is the issue that you cannot see the full list of tracks and albums you have tagged?

Thanks.

3

I can see all my local files (albums) and all its songs without problem

I asign to each album some tags. On every album I assigned at last one tag, many with many tags.

Now, in the 90% of the albums there is not any tag

Thanks

4

@Josep_Maria_Alandi_S,

Thanks for confirming those details.

Since we haven’t seen widespread reports of this behavior, we would like to examine your specific database to understand the root cause.

Could you please create a Backup of your Roon Server and upload it to our secure storage here:

https://workdrive.zohoexternal.com/collection/gnhz54df9ddffa33d49a3be8619bd6376a5de/external

We will review the data internally and update you with our findings.

Thanks.

5

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