# Missing text on Roon GUI - Windows 10 Pro - ATI FirePro V3700 (FireGL) **URL:** \ **Category:** Support\ **Created:** [February 21, 2020, 5:44pm UTC](https://community.roonlabs.com/t/missing-text-on-roon-gui-windows-10-pro-ati-firepro-v3700-firegl/95456 "2020-02-21T17:44:35Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![acatala](https://community.roonlabs.com/letter_avatar/acatala/32/5_5575768a8748004e209b776fc1b2916d.png) [@acatala](https://community.roonlabs.com/u/acatala)\ **Post date:** [February 21, 2020, 5:44pm UTC](https://community.roonlabs.com/t/missing-text-on-roon-gui-windows-10-pro-ati-firepro-v3700-firegl/95456/1 "2020-02-21T17:44:35Z")
Hi @dylan, Same problem here with Windows 10 Pro ![roon](https://roon-community-uploads.s3.amazonaws.com/original/3X/3/0/301184dafd0ecaa21b9ca66bf89a66076e01102a.jpeg) Roon became useless after the update to build 521 😟 ---
**Author:** ![dylan](https://community.roonlabs.com/user_avatar/community.roonlabs.com/dylan/32/157733_2.png) [@dylan](https://community.roonlabs.com/u/dylan)\ **Post date:** [February 22, 2020, 4:28am UTC](https://community.roonlabs.com/t/missing-text-on-roon-gui-windows-10-pro-ati-firepro-v3700-firegl/95456/2 "2020-02-22T04:28:15Z")
Hi @acatala, Can you confirm what GPU your device uses and whether or not the graphics drivers are up to date? Please also see my post here for more details: > [@Roon 1.7 B521 Missing Text With Radeon GPU \[Under Investigation\]](https://community.roonlabs.com/t/roon-1-7-b521-missing-text-with-radeon-gpu-under-investigation/95455): > > We are aware of an issue affecting Windows devices with certain older Radeon GPUs that is preventing text from displaying on the latest version of Roon (B521). Our team is currently investigating this issue and we are working to resolve this as soon as possible. We will be sure to update everyone here when we have an update on this issue. You have our apologies for any inconvenience this issue may cause. Thank you, The Roon Labs Team ---
**Author:** ![acatala](https://community.roonlabs.com/letter_avatar/acatala/32/5_5575768a8748004e209b776fc1b2916d.png) [@acatala](https://community.roonlabs.com/u/acatala)\ **Post date:** [February 22, 2020, 10:55am UTC](https://community.roonlabs.com/t/missing-text-on-roon-gui-windows-10-pro-ati-firepro-v3700-firegl/95456/3 "2020-02-22T10:55:29Z")
Hi @dylan, thanks for answering. The PC is an old HP dc7700p running Windows 10 Pro, the video card is an ATI FirePro V3700 (FireGL) and the driver has a version number 8.790.100.9001 and its date is 13/1/2015. I am afraid that I cannot update the driver because ATI (AMD) does not support Windows 10 for this card anymore. The driver is provided by Microsoft. Just in case you need them, I have downloaded the Logs folder from the folders RoonServer and RAATServer from my Debian based Roon Core. Thanks! ---
**Author:** ![Ette\_Croquette](https://community.roonlabs.com/letter_avatar/ette_croquette/32/5_5575768a8748004e209b776fc1b2916d.png) [@Ette\_Croquette](https://community.roonlabs.com/u/Ette_Croquette)\ **Post date:** [February 22, 2020, 7:15pm UTC](https://community.roonlabs.com/t/missing-text-on-roon-gui-windows-10-pro-ati-firepro-v3700-firegl/95456/4 "2020-02-22T19:15:06Z")
@dylan, fyi that’s almost the same (old) driver version number I am using with the same problem on my windows GPU. I’m running 8.970.100.1100 with my Radeon HD4890 chipset, for what it’s worth. ---
**Author:** ![dylan](https://community.roonlabs.com/user_avatar/community.roonlabs.com/dylan/32/157733_2.png) [@dylan](https://community.roonlabs.com/u/dylan)\ **Post date:** [February 22, 2020, 11:20pm UTC](https://community.roonlabs.com/t/missing-text-on-roon-gui-windows-10-pro-ati-firepro-v3700-firegl/95456/5 "2020-02-22T23:20:53Z")
A post was split to a new topic: [No text on old Acer PC](https://community.roonlabs.com/t/no-text-on-old-acer-pc/95574) ---
**Author:** ![dylan](https://community.roonlabs.com/user_avatar/community.roonlabs.com/dylan/32/157733_2.png) [@dylan](https://community.roonlabs.com/u/dylan)\ **Post date:** [February 22, 2020, 11:23pm UTC](https://community.roonlabs.com/t/missing-text-on-roon-gui-windows-10-pro-ati-firepro-v3700-firegl/95456/7 "2020-02-22T23:23:31Z")
Hi @acatala, Please use the directions found [here](https://kb.roonlabs.com/Logs) and send us over a set of logs from the affected Windows device using a [shared Dropbox link](https://www.dropbox.com/help/files-folders/view-only-access). I’ll then get this over to the team for analysis. ---
**Author:** ![acatala](https://community.roonlabs.com/letter_avatar/acatala/32/5_5575768a8748004e209b776fc1b2916d.png) [@acatala](https://community.roonlabs.com/u/acatala)\ **Post date:** [February 23, 2020, 6:49am UTC](https://community.roonlabs.com/t/missing-text-on-roon-gui-windows-10-pro-ati-firepro-v3700-firegl/95456/8 "2020-02-23T06:49:31Z")
Hi @dylan, here you have the link (to OneDrive): [Logs Roon](https://mppt-my.sharepoint.com/:u:/g/personal/acatala_moliprimer_com/EdJxjy6oTLZMlOhx3TeKSWQBxxtmM030T7LPaihLpO3KxQ?e=DoIgsd) ---
**Author:** ![Sevenfeet](https://community.roonlabs.com/letter_avatar/sevenfeet/32/5_5575768a8748004e209b776fc1b2916d.png) [@Sevenfeet](https://community.roonlabs.com/u/Sevenfeet)\ **Post date:** [February 24, 2020, 3:00am UTC](https://community.roonlabs.com/t/missing-text-on-roon-gui-windows-10-pro-ati-firepro-v3700-firegl/95456/9 "2020-02-24T03:00:27Z")
The same thing happened to me with with my open ticket. I’m using an obsolete iMac 2008 running Windows 10. The thing in common is ATI graphics, although mine is an old Radeon HD 2600 XT…but it’s still ATI graphics. ---
**Author:** ![dylan](https://community.roonlabs.com/user_avatar/community.roonlabs.com/dylan/32/157733_2.png) [@dylan](https://community.roonlabs.com/u/dylan)\ **Post date:** [February 24, 2020, 5:20am UTC](https://community.roonlabs.com/t/missing-text-on-roon-gui-windows-10-pro-ati-firepro-v3700-firegl/95456/10 "2020-02-24T05:20:40Z")
Thanks, @acatala — I’ll get this to the team and I’ll follow up as soon as we have more information. ---
**Author:** ![dylan](https://community.roonlabs.com/user_avatar/community.roonlabs.com/dylan/32/157733_2.png) [@dylan](https://community.roonlabs.com/u/dylan)\ **Post date:** [March 10, 2020, 3:40pm UTC](https://community.roonlabs.com/t/missing-text-on-roon-gui-windows-10-pro-ati-firepro-v3700-firegl/95456/11 "2020-03-10T15:40:05Z")
Hello, We’ve released a new update, Roon 1.7 Build 528, which contains improvements that we believe will help with the issues you are experiencing here. Please see our release notes below: > [@Roon 1.7 (Build 528) is Live!](https://community.roonlabs.com/t/roon-1-7-build-528-is-live/97374): > > Hi everyone! We have a maintenance release going live, with a number of bug fixes and performance improvements. As we continue to push Roon’s graphical capabilities forward, we’ve become aware of issues related to some older graphics chipsets. Over the last few weeks our team has acquired a number of older devices, which have allowed us to better understand how their drivers are misbehaving and work around these limitations. Today’s release addresses a number of hardware releases, along with… Thanks, _The Team At Roon Labs_ ---
**Author:** ![acatala](https://community.roonlabs.com/letter_avatar/acatala/32/5_5575768a8748004e209b776fc1b2916d.png) [@acatala](https://community.roonlabs.com/u/acatala)\ **Post date:** [March 10, 2020, 4:11pm UTC](https://community.roonlabs.com/t/missing-text-on-roon-gui-windows-10-pro-ati-firepro-v3700-firegl/95456/12 "2020-03-10T16:11:18Z")
Hello @dylan, it still does not work for me. I have verified the Roon version at control panel. 😟 ![roon_build528](https://roon-community-uploads.s3.amazonaws.com/original/3X/1/3/13b24686910d5374a25fa090c895bb8c996dd03a.jpeg) ![roon_version](https://roon-community-uploads.s3.amazonaws.com/original/3X/0/f/0fc14c859fbcba53716858812a8330c43cce6e5a.jpeg) ---
**Author:** ![dylan](https://community.roonlabs.com/user_avatar/community.roonlabs.com/dylan/32/157733_2.png) [@dylan](https://community.roonlabs.com/u/dylan)\ **Post date:** [March 10, 2020, 5:44pm UTC](https://community.roonlabs.com/t/missing-text-on-roon-gui-windows-10-pro-ati-firepro-v3700-firegl/95456/13 "2020-03-10T17:44:27Z")
Hi @acatala, Thanks for the update, and sorry for the continued troubles. Would you also once more use the directions found [here](https://kb.roonlabs.com/Logs) and send us over a set of logs using a [shared Dropbox link](https://www.dropbox.com/help/files-folders/view-only-access)? Thanks! ---
**Author:** ![acatala](https://community.roonlabs.com/letter_avatar/acatala/32/5_5575768a8748004e209b776fc1b2916d.png) [@acatala](https://community.roonlabs.com/u/acatala)\ **Post date:** [March 10, 2020, 6:34pm UTC](https://community.roonlabs.com/t/missing-text-on-roon-gui-windows-10-pro-ati-firepro-v3700-firegl/95456/14 "2020-03-10T18:34:27Z")
Hi @dylan. Thanks for your support. The link to the logs is this: [Roon Logs](https://mppt-my.sharepoint.com/:u:/g/personal/acatala_moliprimer_com/EXjSHk-m02JFg8nsQkSQ9c8BKsgPVh5qL_6WGJcezcs6fg?e=fPYa0S) ---
**Author:** ![dylan](https://community.roonlabs.com/user_avatar/community.roonlabs.com/dylan/32/157733_2.png) [@dylan](https://community.roonlabs.com/u/dylan)\ **Post date:** [March 11, 2020, 7:37pm UTC](https://community.roonlabs.com/t/missing-text-on-roon-gui-windows-10-pro-ati-firepro-v3700-firegl/95456/15 "2020-03-11T19:37:48Z")
Hi @acatala, Thanks for sending those over. I just wanted to let you know that the logs are with the team and they’re continuing to investigate. I’ll reach out as soon as more information is available. ---
**Author:** ![dylan](https://community.roonlabs.com/user_avatar/community.roonlabs.com/dylan/32/157733_2.png) [@dylan](https://community.roonlabs.com/u/dylan)\ **Post date:** [April 21, 2020, 11:38pm UTC](https://community.roonlabs.com/t/missing-text-on-roon-gui-windows-10-pro-ati-firepro-v3700-firegl/95456/16 "2020-04-21T23:38:27Z")
Hi @acatala, We’ve just released Roon Build 536 which includes changes that we believe will help improve things here. Please give Roon an update on all of your devices and let us know if you still have any trouble! You can read the full release notes here: > [@Roon 1.7 (Build 536) is Live!](https://community.roonlabs.com/t/roon-1-7-build-536-is-live/102991): > > Hi everyone! Another release is rolling out now, with new functionality and a number of bug fixes and performance improvements. Auto Sleep Roon Build 536 includes Auto Sleep, which automatically puts supported devices into “standby” mode if you haven’t played anything recently. And after going into standby, your device can easily be “woken up” just by playing content in Roon. This setting will work with Roon Ready devices that meet the above criteria, as well as devices from Devialet, Linn, a… Thanks, _The Team At Roon Labs_ ---
**Author:** ![acatala](https://community.roonlabs.com/letter_avatar/acatala/32/5_5575768a8748004e209b776fc1b2916d.png) [@acatala](https://community.roonlabs.com/u/acatala)\ **Post date:** [April 22, 2020, 7:33am UTC](https://community.roonlabs.com/t/missing-text-on-roon-gui-windows-10-pro-ati-firepro-v3700-firegl/95456/17 "2020-04-22T07:33:07Z")
Hi @dylan, it worked!! I am right now playing music from my old PC. The fix worked for me. Thanks a lot!! By the way, how are you doing at U.S.A.? I think you are at New York and the news seem not so good. Here, at Spain, are not either. Best Regards. ---
**Author:** ![dylan](https://community.roonlabs.com/user_avatar/community.roonlabs.com/dylan/32/157733_2.png) [@dylan](https://community.roonlabs.com/u/dylan)\ **Post date:** [April 23, 2020, 10:34pm UTC](https://community.roonlabs.com/t/missing-text-on-roon-gui-windows-10-pro-ati-firepro-v3700-firegl/95456/18 "2020-04-23T22:34:02Z")
Hi @acatala, Great, I’m glad things are working now! Much of our team is in New York but I’m based out of Ohio. It’s pretty crazy here as it is everywhere, but we are hanging in there. Stay safe out there, and enjoy the music 🎧 ---
**Author:** ![system](https://roon-community-uploads.s3.amazonaws.com/original/3X/d/e/deefbd9083c99c82bbf2dd3f873f52a49f5db881.png) [@system](https://community.roonlabs.com/u/system)\ **Post date:** [April 25, 2020, 10:34am UTC](https://community.roonlabs.com/t/missing-text-on-roon-gui-windows-10-pro-ati-firepro-v3700-firegl/95456/19 "2020-04-25T10:34:02Z")
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