Missing Tidal and Qobuz playlists on Nucleus (ref#UMAO5J)

[Ran_Butz]

What’s happening?

· Other

How can we help?

· I'm having trouble adding music to my library

Other options

· Other

Describe the issue

Hi
Untill yesterday I was using my roon on a nuc playing tidal Qobuz my I made some playlist yesterday at the first time I was change to necleus and sound better the problem that some of my best playlist ( from tidal and Qobuz) disappear...
When I am back to the roon on the NUC they still there....
🙏 how can I see them on my nucleus

Describe your network setup

Lan on fiber with hp aruba switches

[daniel]

HI @Ran_Butz,
Thanks for reaching out to us about this issue. Please try forcing a sync with Qobuz and Tidal on your Nucleus. You can do that from Roon settings → Services click “Edit” next to Qobuz and Tidal and then “Sync library now” in the popup.

[Ran_Butz]

Hi Daniel
I tried it but still can’t see all the playlist very strange.
Any idea please

[noris]

Hello @Ran_Butz ,

Were these playlists created in Roon? If so, have you tried to restore a backup to the Nucleus?

Nucleus Migration Guide (Nucleus/Nucleus+ Rev A | Nucleus/Nucleus+ Rev B |...