Missing TIDAL/Qobuz new releases

I have the same issue. Neither Tidal or Qobuz have updated “New Albums”.

Thank you, so it’s not just me, saves me rebooting everything again :slight_smile:

@brian Do you know why this might be happening?

I have new albums availble, such as Peter Gabriel, Alan Parsons, Nils Lofgren (playing right now)
I am living in Belgium
Dirk

Yes, I can see the latest albums from Qobuz both in their own app and in Roon.

Are you using ROCK as your server?

No, Pink Faun streamer (running Audiolinux)
Dirk

Odd, just synched both Tidal and Qobuz accounts and still no sign.

Thanks @dylan

@KAB

In case you have not seen this post from Roon’s CTO the process of integrating Tidal’s weekly new releases into Roon’s database takes 3-27 hours for Tidal to make the data available to Roon and 12 hours for Roon to process the data. Danny said if new releases don’t show up within 40 hours then they can be considered late. Presumably integrating Qobuz’s new releases takes a similar amount of time.

Tim

Hi

I know it’s usually a few hours behind, but never experienced this kind of delay.

If 40 hours is considered ‘normal’ then maybe ‘normal’ needs to change. A few hours is annoying enough.

Thanks

I agree it would be nice if new releases showed up quicker but I’m not sure it’s possible.

Tidal & Qobuz probably can’t be forced to make their data available on any schedule other than the one that makes the most sense for them. That’s theoretically over 60 million tracks for Tidal and over 40 million for Qobuz. Then Roon has to download and process all the data and that appears to take a while which doesn’t seem unreasonable considering they have to process 100 million tracks.

Tim

That sounds like a horse power issue, if it is this is going to get worse. :frowning:

In Roon under new releases in Qobuz it still shows the ones from last week when I have a ‚all genres‘ selected, but when I select only ‚Pop/Rock‘ then I get the new ones from 26.4.19. It was like that already last week. Try to see genre by genre if you get the new albums. In fact you can select all genres and unselect one (e.g. Diction) and you will get almost all new ones.

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Same symptoms for me. The first time I choose Pop/Rock in Qobuz I got some sort of “timed out” message, I didn’t write it down. It was a pink dialog box at the bottom of the screen on Windows. On the second try the screen populated correctly.

Same symptom here on Qobuz, select all genres, no update, deselect any random genre and all the new albums appear. @brian

No such option in Tidal.

Over the past couple of months I became tired of waiting for new Tidal releases to populate within Roon. So now on Fridays I just go to the Tidal App to see what is new. Once I see a track I put it in the Roon/Tidal search box and even if it isn’t showing on the “What’s New in Tidal;” page it will be found by search. Exactly what I did this morning with the new Josh Ritter release.

Nothing new today is showing on the new releases but can search and find them though. Today seems especially slow for them to sync through.

Nah. We keep cutting the processing time down on our end. It’s shorter than it has ever been right now, and the compute work on our end is about to get about 40% faster once we get current in-development work out to production.

Six months ago, the processing time on our end was 15-16 hours. When we first launched Roon, it was >24hrs. We’re having no trouble achieving significant speedups in this process, even as we continue to add more data.

The great majority of the delay is the up-to-24hours that happens on the TIDAL or Qobuz side between a change made on their end, and the data dump becoming available to us + the upload/download time for the data, which is not negligible.

When the system was designed, there was an intended solution to this–it’s possible for both partners to deliver metadata to us before an album is released with an embargo date embedded in the metadata. Roon fully supports this, and will hide the album until the appropriate time. Unfortunately, they do not consistently use this mechanism. It’s unfortunate, because if they did, it would make this topic nearly invisible to our users. We cannot force them to use it–it is their data, and ultimately, their confidentiality to be concerned about when handling embargoed content.

We take a lot of punches on this topic. We are also doing everything we can about this, including continually working on process improvements/optimizations on our end. Unfortunately, we are probably at a point where the biggest gains possible are on the streaming services’ side.

Same symptom here on Qobuz, select all genres, no update, deselect any random genre and all the new albums appear. @brian

This sounds like an item for @support to investigate.

Thank you @brian and @support it appears that new albums are now showing on the day of release. Long may it continue.

Today I noticed the same issue. It is well after midday and the New Release section of Qobuz in Roon still shows only last week’s new releases. Albums also cannot be found through searching directly for them. The only way for me to stream new releases at this moment is through Chromecast to my Naim streamer and not through Roon unfortunately.