Missing Weiss DAC204 and DAC205 in Roon Device List (ref#FQCFBF)

[Achim_Kowalski]

What best describes your playback issue?

· My DAC, streamer, or speaker doesn't appear as a Zone in Roon

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Is your device connected directly to the Roon Server via cable or over the network, or is it chained through another device (such as a streamer, Roon Bridge, or Roon Remote)?

· Connected directly to my RoonServer machine

Does the device show up at all in Roon Settings -> Audio?

· No, it does not show up there

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

Since you are using a network connection to the device, please ensure that your RoonServer is on the same subnet as the device

· My devices are on a single subnet but is not visible to Roon

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Try to disable any additional networking interfaces on your RoonServer machine.

· Disabling other network interfaces allows device to show up

Check to make sure RoonReady mode is selected on the device.

· I've checked this and the issue remains

If the device has multiple output options, do the other options work as expected?

· Only one output type is affected while the other output type works as expected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· I've bought a Weiss DAC204 - but unfortunately it is not listet - as well as the Weiss DAC205. So I choose the listet Weiss DAC 502 and it works - but it would be fine if you could add the missing Weiss DAC's.

What are the make and model of the affected audio device(s) and the connection type?

· I've bought a Weiss DAC204 - but unfortunately it is not listet - as well as the Weiss DAC205. So I choose the listet Weiss DAC 502 and it works - but it would be fine if you could add the missing Weiss DAC's.

Describe the issue

I've bought a Weiss DAC204 - but unfortunately it is not listet - as well as the Weiss DAC205. So I choose the listet Weiss DAC 502 and it works - but it would be fine if you could add the missing Weiss DAC's.

Describe your network setup

I've bought a Weiss DAC204 - but unfortunately it is not listet - as well as the Weiss DAC205. So I choose the listet Weiss DAC 502 and it works - but it would be fine if you could add the missing Weiss DAC's.

[noris]

Hello @Achim_Kowalski ,

Thanks for reaching out and welcome to the forum! I am looking over our device database and I do not see this Weiss as being Roon Tested. Since the device is on USB, it shouldn’t have any issues with connectivity, it just not being there means we didn’t test the specific device capabilities, but otherwise it should work. I’l forward your report to the team to see if we can get one in for testing, but even if you leave the device as unidentified it will be ok. Hope this helps!