Hi @glenn_kime ---- As per my previous, may I kindly ask you for the following:
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A brief but accurate description of your current setup using this link as a guide.
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Please provide a copy of a track to us that is displaying this issue in Roon for in house testing. You can send the media to us either via a shared dropbox link or another upload service of your choosing in a PM addressed to me.
Thanks!
-Eric