Music from iPhone to Sonos Amp via AirPlay skips and stops unexpectedly (ref#85EJJR)

[Gerald_Silverman]

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· WiFi

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· I don't have a System Output available, but I'd like to keep troubleshooting

How is the affected Zone connected to your RoonServer machine?

· Network - WiFi

Which network audio protocol is the Zone using with Roon?

· Airplay

Since this is an Airplay Zone, have you tried toggling Airplay Compatibility Mode for this Zone in the Device Setup window?

· There is no change in behavior.

Does the device show up at all in Roon Settings -> Audio?

· Yes, it shows up there, but it isn't Enabled

Does the "Enable" button unlock the Zone?

· I pressed Enable, but the Zone remains disabled

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

If the device has multiple output options, do the other options work as expected?

· Only one output type is affected while the other output type works as expected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· Around 3-4 pm on Saturday 3/28

What are the make and model of the affected audio device(s) and the connection type?

· Sonos amp

Describe the issue

Music from iPhone to air play via Sonos amp skips while playing and stops unexpectedly.

Describe your network setup

Nucleus one via Ethernet to arris router

[alex_h (Alex)]

Hello @Gerald_Silverman,

Thanks for reaching out to our support team.

To get a clearer understanding of the issue, please share the logs from your Nucleus with us.

You can find the RoonServer folder by following this article.

Once located, please upload the Logs folder to our Logs uploader.

Additionally, please confirm whether your Sonos device is connected via Ethernet to the router and let us know if there are any switches between the Nucleus and Sonos.

It would also be helpful if you could reproduce the problem and note the exact timestamp, so we can precisely identify it in the logs.

Thanks in advance for your cooperation.